Organisme Formateur agréé par Emploi-Québec - Agrément # 0057911

Savoir-Agir@Work

Front-Line Personnel – Have we abandoned our soldiers on the Front?


Soldiers? Uuuh… On the front? What? As a soft skills trainer, I have encountered thousands of workers who come to learn the skills needed to face the ...
Lire la suite
  1032 lectures
Mots-clés :
1032 lectures

Tattoos in the Work Place: is it Still a Taboo Topic?


Tattoos, once associated with rebellion, crimes, delinquency, gang membership, and machismo, has now become a modern phenomenon of self affirmation an...
Lire la suite
  1984 lectures
1984 lectures

MENTAL IMAGERY: TO DEVELOP AND INTEGRATE SOFT SKILLS


Here is the second of two articles about mental imagery. In the previous article we explained the technique and how it helps the performance and devel...
Lire la suite
  2543 lectures
Mots-clés :
2543 lectures

MENTAL IMAGERY: THE PSYCHOLOGY OF PERFORMANCE


The next two articles are dedicated to mental imagery. This first article focuses on explaining this science-based technique, how it contributes to pe...
Lire la suite
  7380 lectures
7380 lectures

“NEW COLLAR” WORKERS ARE TODAY’S PROFESSIONAL WORKFORCE VERSION 4.0


We all understand the difference between white-collar workers (those who have historically worked with their minds) and blue-collar workers (those who...
Lire la suite
  1305 lectures
1305 lectures

Burn-Out, Bore-Out and Brown-Out – Demystifying Modern Work Afflictions


The last decades have seen workers overwhelmed by all kinds of mental health issues, disconcerting afflictions that slowly consumed them engulfing the...
Lire la suite
  35040 lectures
35040 lectures

Communication Isn’t What We Say – It’s What the Other Person Understands


Communication is a complex process. Speaking well or forming good arguments is not sufficient to be a good communicator. In order to explain the compl...
Lire la suite
  6413 lectures
6413 lectures

Demonstrating Courtesy and Respect in the Workplace


Do good manners at work really matter? Should you really be expected to be polite all the time, or can you bend the rules in the name of efficiency an...
Lire la suite
  76034 lectures
Mots-clés :
76034 lectures

Open Office Environment: How to Make it Work


There is an ongoing debate about the pros and cons of open offices. Some research indicates they are a playground for collaboration, innovation, creat...
Lire la suite
  4273 lectures
4273 lectures

Working in a Multicultural Environment


Working in a multicultural environment can be a satisfying and rewarding professional experience. You can broaden your horizons by learning various sk...
Lire la suite
  10797 lectures
10797 lectures

Professional Competencies


To continue where the article entitled THE ABILITY TO ACT… AT THE HEART OF PERFORMANCE AND EXCELLENCE left off, let’s begin by defining the term “comp...
Lire la suite
  1731 lectures
1731 lectures

The Ability to Act… At the Heart Of Performance and Excellence


“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” - Aristotle “The ability to act” is the intentional and effective levera...
Lire la suite
  32143 lectures
32143 lectures

Knowing How to Act


WHAT IS PROFESSIONALISM? The ability and commitment to adopt the right behaviour in the workplace – to behave in a way that reflects favourably on the...
Lire la suite
  2900 lectures
Mots-clés :
2900 lectures

Services Standards - Levers of customer service quality

Services Standards - Levers of customer service quality
Why are service standards important? Service standards represent an important element for customer service excellence, as well as good yield managemen...
Lire la suite
  35561 lectures
Mots-clés :
35561 lectures

Achieving Objectives - Going Beyond New Year's Resolutions!

Achieving Objectives - Going Beyond New Year's Resolutions!
The New Year is when many of us step back, take a good look at our lives and careers, and resolve to change things for the better.  We make a lis...
Lire la suite
  16531 lectures
16531 lectures

Being self-confident and trusting yourself

Being self-confident and trusting yourself
Self-confidence is the ability to believe, realistically and constantly, that we possess the necessary resources to face any situation with ease. It’s...
Lire la suite
  4090 lectures
4090 lectures

The Routine that Hinders our Effectiveness

The Routine that Hinders our Effectiveness
Despite your willingness, efforts, and your engagement to be effective, you will simply not succeed! Days come by and all look the same. You get in to...
Lire la suite
  2801 lectures
2801 lectures

Generations in Today's Workplace


Today’s workforce is more diverse than ever. An aspect of this diversity, among many others, is the age of workers. More generations interact in the s...
Lire la suite
  2542 lectures
Mots-clés :
2542 lectures

Adaptability


It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change. Cha...
Lire la suite
  2696 lectures
Mots-clés :
2696 lectures

Being Assertive - It's All About Respect!


Assertiveness is the ability to express our feelings, sensations, thoughts, opinions, convictions and preferences freely, openly and directly regardle...
Lire la suite
  20379 lectures
20379 lectures

Empathy on the Workplace


Developing Empathy to Understand Others We all know individuals who lack empathy. Be it for their insensitivity when they make requests, or because th...
Lire la suite
  3048 lectures
Mots-clés :
3048 lectures

Beware of Presenteeism - a Sign of Ineffiency!


The term “presenteeism” has been used widely in management magazines recently. It describes a situation in which we show up to work in a state where w...
Lire la suite
  4166 lectures
4166 lectures

Be Careful with Emotions - Risk of Contagion!


Our brain is wired to imitate others – when we are in the presence of people, our mirror neurons (our learning neurons functioning by imitating and sh...
Lire la suite
  6331 lectures
6331 lectures

Building a Service-Centered Business


The staff in contact with the customer takes an ambassador role for your organization and represents – to his eyes – the service quality of your busin...
Lire la suite
  3186 lectures
3186 lectures

Owning up to Change

b2ap3_thumbnail_Sapproprier-le-changement_20130527-153613_1.jpg
We are very ambivalent when it comes to change. We constantly ask our surrounding environment (spouse, colleagues, children, politicians, bosses, etc....
Lire la suite
  4330 lectures
4330 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

Prêt à passer à l’action?

Contactez-nous pour planifier votre formation