Savoir-Agir@Work

Chronicles & Co. (anglais)

Professional Competencies


To continue where the article entitled THE ABILITY TO ACT… AT THE HEART OF PERFORMANCE AND EXCELLENCE left off, let’s begin by defining the term “comp...
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  1747 lectures
Mots-clés :
Relational Competencies Operational Competencies PROFESSIONAL COMPETENCIES
1747 lectures

The Ability to Act… At the Heart Of Performance and Excellence


“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” - Aristotle “The ability to act” is the intentional and effective levera...
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  32231 lectures
Mots-clés :
Excellence Performance Personal Effectiveness
32231 lectures

Knowing How to Act


WHAT IS PROFESSIONALISM? The ability and commitment to adopt the right behaviour in the workplace – to behave in a way that reflects favourably on the...
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  2919 lectures
Mots-clés :
Professionalism
2919 lectures

Services Standards - Levers of customer service quality

Services Standards - Levers of customer service quality
Why are service standards important? Service standards represent an important element for customer service excellence, as well as good yield managemen...
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  36159 lectures
Mots-clés :
Customer Service
36159 lectures

Achieving Objectives - Going Beyond New Year's Resolutions!

Achieving Objectives - Going Beyond New Year's Resolutions!
The New Year is when many of us step back, take a good look at our lives and careers, and resolve to change things for the better.  We make a lis...
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  16567 lectures
Mots-clés :
Time management and personal effectiveness
16567 lectures

Being self-confident and trusting yourself

Being self-confident and trusting yourself
Self-confidence is the ability to believe, realistically and constantly, that we possess the necessary resources to face any situation with ease. It’s...
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  4242 lectures
Mots-clés :
Professionalism Communications
4242 lectures

The Routine that Hinders our Effectiveness

The Routine that Hinders our Effectiveness
Despite your willingness, efforts, and your engagement to be effective, you will simply not succeed! Days come by and all look the same. You get in to...
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  2834 lectures
Mots-clés :
Time management and personal effectiveness
2834 lectures

Generations in Today's Workplace


Today’s workforce is more diverse than ever. An aspect of this diversity, among many others, is the age of workers. More generations interact in the s...
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  2565 lectures
Mots-clés :
Trends
2565 lectures

Adaptability


It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change. Cha...
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  2717 lectures
Mots-clés :
Adaptability
2717 lectures

Being Assertive - It's All About Respect!


Assertiveness is the ability to express our feelings, sensations, thoughts, opinions, convictions and preferences freely, openly and directly regardle...
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  20403 lectures
Mots-clés :
Trends Time management and personal effectiveness
20403 lectures

Empathy on the Workplace


Developing Empathy to Understand Others We all know individuals who lack empathy. Be it for their insensitivity when they make requests, or because th...
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  3065 lectures
Mots-clés :
Communication Trends
3065 lectures

Beware of Presenteeism - a Sign of Ineffiency!


The term “presenteeism” has been used widely in management magazines recently. It describes a situation in which we show up to work in a state where w...
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  4195 lectures
Mots-clés :
Trends Time management and personal effectiveness
4195 lectures

Be Careful with Emotions - Risk of Contagion!


Our brain is wired to imitate others – when we are in the presence of people, our mirror neurons (our learning neurons functioning by imitating and sh...
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  6354 lectures
Mots-clés :
The Leadership Stress management Communication
6354 lectures

Building a Service-Centered Business


The staff in contact with the customer takes an ambassador role for your organization and represents – to his eyes – the service quality of your busin...
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  3209 lectures
3209 lectures

Owning up to Change

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We are very ambivalent when it comes to change. We constantly ask our surrounding environment (spouse, colleagues, children, politicians, bosses, etc....
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  4348 lectures
Mots-clés :
Time management and personal effectiveness Trends
4348 lectures
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Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

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Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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