Organisme Formateur agréé par Emploi-Québec - Agrément # 0057911

Savoir-Agir@Work

Tips & Co. #335 - “I Don’t Have Time”


Every time you say ”I don’t have time”, what you are really saying is ”It’s not important enough to be at the top of my list.” We all have the same am...
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  1630 lectures
1630 lectures

Tips & Co. #334 - Tips for Working with Every Generation


Today’s workforce requires cooperation from five generations. One of the biggest workplace challenges is getting these generations to see past their b...
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  1506 lectures
1506 lectures

Tips & Co. #333 - Accomplishing too many tasks at once


As soon as someone sets two objectives at the same time, each one is analyzed and managed in one hemisphere of the brain. However, by definition, ther...
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  1611 lectures
1611 lectures

Tips & Co. #332 - The Broken Record Technique


The broken record technique is an efficient tactic for self-affirmation. It’s most likely one of the best techniques to start asserting yourself. Its ...
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  2350 lectures
2350 lectures

Tips & Co. #331 - Delicate situations


Throughout your customer service career, it is probable that you will be confronted with situations you would have preferred to have avoided. “Big” pr...
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  1593 lectures
1593 lectures

Tips & Co. #330 - Are you professional?


While evaluating your professionalism, you must ask yourself three questions : Do you have the required operational skills to be considered profe...
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  1693 lectures
1693 lectures

Tips & Co. #329 - The Stand-Up Meeting


The stand-up meeting consists in having team meetings standing up. No tables, no chairs, no laptop. We gather around standing in a circle to discuss t...
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  1476 lectures
1476 lectures

Tips & Co. #328 - Watch your thoughts


“Watch your thoughts, for they become words. Watch your words, for they become actions. Watch your actions, for they become habits. Watch your habits,...
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  1364 lectures
Mots-clés :
1364 lectures

Tips & Co. #327 - To each their own communication style


To be a good communicator is an indispensable skill to any individual who wishes to reach their objectives in a professional context. To generate coop...
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  1472 lectures
1472 lectures

Tips &Co. #326 - How to Respond to a ‘Thank You’


When a customer thanks you for your services, avoid responding with “no problem” or “no worries”. Although your intention is good, some customers may ...
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  1796 lectures
1796 lectures

Tips & Co. #325 - Meetingitis


Meetings are an essential part of management. However, if they’re not managed properly, they can be a colossal waste of time. We call it “meetingitis”...
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  1804 lectures
1804 lectures

Tips & Co. #324 - Learn to examine each situation from different angles


This is easier said than done, of course. Let’s say that you’re convinced that your suggestion would resolve the problem your team is facing. You prob...
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  1910 lectures
Mots-clés :
1910 lectures

Tips & Co. #323 - Creating discomfort


If you're seeking to create positive change in your work, it's almost certain you'll be creating discomfort as well. Usually, when we want to suggest/...
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  1870 lectures
1870 lectures

Tips & Co. #322 - The diversity communication challenge


Communication differences between generations, genders, ethnicity, and cultures have always been a challenge. The problem with communication is that w...
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  3282 lectures
3282 lectures

Tips & Co. #321 - The Power of Using Your Customer’s name


Dale Carnegie said that “a person's name is to that person the sweetest and most important sound in any language.” A study published in Brain Research...
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  2092 lectures
2092 lectures

Tips & Co. #320 - Reclaiming Lost Time


By identifying 30 to 40 minutes every day and by using them more productively, you will add the equivalence of 20 8-hour days to your annual yield. &n...
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  1571 lectures
1571 lectures

Tips & Co. #319 - When compromise is not a desired approach


The compromise approach is relevant in the case of structural problems that relate to process, task, or content of work. They are concrete challenges,...
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  1347 lectures
1347 lectures

Tips & Co. #318 - Boredom


Studies suggest we get our most original and creative thoughts when we daydream. When we are bored we end up daydreaming and our mind wanders to seek ...
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  1202 lectures
Mots-clés :
1202 lectures

Tips & Co. #317 - 5 Tips to be Mindful of Your Written Communication


1. Improve your writing skills. With the importance of technology and email correspondence, written communication has become more important than ever....
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  1333 lectures
Mots-clés :
1333 lectures

Tips & Co. #316 - Verbal nods


When we want to show a customer that we are listening actively, we usually lean forward, smile, give eye contact, nod our head, move our eye brows, ma...
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  2144 lectures
2144 lectures

Tips & Co. #315 - Just do it!


When decisions aren’t made, procrastination kicks in, nothing gets done and time is wasted. Avoidance uses up more time than actually making the decis...
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  1480 lectures
Mots-clés :
1480 lectures

Tips & Co. #314 - Knowing how to take care of our team


Knowing how to take care of our team means to be in touch, to care, to consider, to take interest, to devote, to put oneself in others’ shoes, to show...
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  2005 lectures
Mots-clés :
2005 lectures

Tips & Co. #313 - Your attitude does the difference


At your job, it’s difficult to find the place where you can make a difference. There are probably people with more experience than you, more knowledge...
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  1439 lectures
Mots-clés :
1439 lectures

Tips & Co. #312 - Cultural differences … when «Yes» actually means «No»


When working with customers of different cultures we should be aware that the way we communicate and what we communicate can be interpreted differentl...
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  1857 lectures
1857 lectures

Tips & Co. #311 - Fear of escalation


In any organization of more than two people, there's the opportunity to escalate a problem. When the software doesn't work, or the customer is in a ja...
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  1680 lectures
1680 lectures

Tips & Co. #310 - Messy and cluttered desks


Mess can be a distraction and nothing that distracts allows an effective use of your time. If your main workspace (physical or virtual) is messy, you’...
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  1325 lectures
1325 lectures

Tips & Co. #309 - From a group to… teamwork


A team is not automatically effective just because a group of competent and talented people is called to work together. Groups must go through essenti...
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  1828 lectures
1828 lectures

Tips & Co. #308 - Sailing vs Floating


Seth Godin said it so well in his post titled:  Without a sail. " A sailboat without a sail might float. For a long time, in fact. But without a ...
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  1412 lectures
1412 lectures

Tips & Co. #307 - The Importance of Active Listening


Our education has always prioritized reading, writing and conversation as the main communication skills, and left listening skills behind. Most people...
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  1539 lectures
1539 lectures

Tips & Co. #305 - Someone to care


Organizations keep making big promises, and service providers struggle to keep those promises. Sooner or later, it leads to a situation where a broken...
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  1495 lectures
1495 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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