Savoir-Agir@Work

Tips & Co. (anglais)

Tips & Co. #273 - Business ethics

shutterstock_306357347.jpg
Only people can have ethics. Ethics, as in, doing the right thing even though it might not benefit you or your organization financially. When we use t...
Lire la suite
  1295 lectures
Mots-clés :
work Ethics group Effectiveness
1295 lectures

Tips & Co. #272 - Bosses are NOT mind readers!

shutterstock_284225681.jpg
The only way that they can support you is if you speak up. But do not only communicate about problem or challenges … bring them suggestions to solutio...
Lire la suite
  1542 lectures
Mots-clés :
Communications personal Effectiveness
1542 lectures

Tips & Co. #271 - The blame game

shutterstock_344810234 - Copy.jpg
It’s easy to blame the customer, the colleague or the boss for your behavior. Not only it is easy, but often it is also justifiable. They or the way t...
Lire la suite
  1555 lectures
Mots-clés :
Customer Service dealing with difficult customer
1555 lectures

Tips & Co. #270 - At the last minute

tete laby.jpg
It’s never good to do things at the last minute. You are powered by urgency and adrenaline.  It's loaded with risk and extra expense.  It is...
Lire la suite
  2086 lectures
Mots-clés :
Time management and personal effectiveness
2086 lectures

Tips & Co. #269 - The measure of success

13 juin.jpg
« The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year. » John Foster Dul...
Lire la suite
  1395 lectures
1395 lectures

Tips & Co. #268 - Why Swap 'have to' for 'want to'

AdobeStock_100196707.jpeg
According to Professor Bernard Roth at Stanford, swapping one word for another could make all the difference in how you approach your goals. The next ...
Lire la suite
  2164 lectures
Mots-clés :
Leadership
2164 lectures

Tips & Co. #267 - Why Swap 'but' for 'and'

AdobeStock_79471541.jpeg
According to Professor Bernard Roth at Stanford, swapping one word for another could make all the difference in how you approach your goals. When you ...
Lire la suite
  1576 lectures
Mots-clés :
Conflict Management
1576 lectures

Tips & Co. #266 - Eliminating 2 words from your vocabulary

AdobeStock_87307830.jpeg
Your language not only affects how others perceive you; it also has the potential to shape your behavior. According to Professor Bernard Roth at Stanf...
Lire la suite
  1741 lectures
Mots-clés :
Communications
1741 lectures

Tips & Co. #265 - Label the emotion


Emotions routinely swirl within us, and they aren’t easily named. It may be useful to stop, examine them, and try to put them into words. When we labe...
Lire la suite
  1628 lectures
Mots-clés :
emotions Team Work
1628 lectures

Tips & Co. #264 - Find your type


Times New Roman may be your default font, but onscreen its curvy design with tiny tails on the ends of letters, called serifs, may slow word recogniti...
Lire la suite
  1668 lectures
Mots-clés :
motivation
1668 lectures

Tips & Co. #263 - One important advice about respect

9 mai 2017.jpeg
One important advice about earning the respect of the people around you:   Be patient and be careful. Like a great tree, it can take many years f...
Lire la suite
  2308 lectures
Mots-clés :
Team Work Leadership
2308 lectures

Tips & Co. #262 - Knowing how to trust


Whatever our role or function, being the one who, despite having too much work, does everything, worries about all the details, pitches in and therefo...
Lire la suite
  1700 lectures
Mots-clés :
Team Work trust
1700 lectures

Tips & Co. #261- Dealing with difficult people


  Next time you are faced with a difficult person and have not succeeded in dealing with it effectively – step back and do a post-mortem. Imagine...
Lire la suite
  1575 lectures
Mots-clés :
difficult customer Customer Service
1575 lectures

Tips & Co. #260 - Disagreement is advisable


“I have never learned anything from a man who agreed with me.”   Dudley Field Malone
  1930 lectures
Mots-clés :
motivation quotes
1930 lectures

Tips & Co. #259 - A Negotiation Must: Defining a Plan B


During a negotiation, it is always preferable to think in advance about our BATNA - or Best Alternative to a Negotiated Argument. The BATNA becomes ou...
Lire la suite
  1827 lectures
Mots-clés :
Négociation
1827 lectures

Tips & co. #258 - People size you up in seconds


Harvard Business School social psychologist professor Amy Cuddy says people judge you based on 2 criteria when they first meet you: * Can I trust this...
Lire la suite
  2186 lectures
Mots-clés :
Efficient presentations Professionalism
2186 lectures

Tips & Co. #257 - Identify the problem


This may sound simple, but problems with customers recurrently begin with simple misunderstandings on either or both sides. Make sure you fully unders...
Lire la suite
  2135 lectures
Mots-clés :
Customer Service
2135 lectures

Tips & Co. #256 - Judge my resilience, not my successes


“Don’t judge me by my successes, judge me by the number of times I fell down and got back up again.”  Nelson Mandela
  1240 lectures
1240 lectures

Tips & Co. #255 - It takes 64 seconds


It takes 64 seconds to retrieve your train of thought after an interruption by an e-mail. (T. Jackson, PhD, Loughborough University) That means if you...
Lire la suite
  1769 lectures
Mots-clés :
Time management and personal effectiveness
1769 lectures

Tips & Co. #254 - Learning something new


Learning something new requires effort, time and is often frustrating. Once we get good enough, it's easy to get in the habit of giving a half effort,...
Lire la suite
  1512 lectures
1512 lectures

Tips & Co. #253 - It Only Takes One Person


Sometimes we lose sight of how much of a difference one person can make when it comes to customer service – in good ways and in bad. You can be that s...
Lire la suite
  1636 lectures
Mots-clés :
Customer Service
1636 lectures

Tips & Co. #252 - The harder I work, the luckier I get


"I'm a great believer in luck, and I find the harder I work the more I have of it." Thomas Jefferson               ...
Lire la suite
  1396 lectures
1396 lectures

Tips & Co. #251- Our bubble


Behavioral scientists have found that about two to four feet (0.6 to 2 metres) is the accepted amount of personal space most North Americans need to f...
Lire la suite
  2419 lectures
Mots-clés :
Communication
2419 lectures

Tips & Co. #250 - Going with the flow of your ultradian rhythms


Ultradian rhythms are the cycles of activity and rest that alternate during the day. Many of the functions of your body and brain are set for performa...
Lire la suite
  1541 lectures
1541 lectures

Tips & Co. #249 - Change the vibe


  The initial moments of an interaction can set the tone for the rest of the encounter. Make sure that you create a positive, professional and tr...
Lire la suite
  2333 lectures
Mots-clés :
Customer Service
2333 lectures

Tips & Co. #248 - Before starting a rumour at work


An acquaintance of the great philosopher Socrates came one day to tell him what he had just heard about a friend. Before allowing him to tell his stor...
Lire la suite
  1520 lectures
1520 lectures

Tips & Co. #247 - Being a great team member


Do you want to be an active, effective team member and earn respect from your coworkers and your bosses?  Here are two things you have to do: 1. ...
Lire la suite
  2284 lectures
Mots-clés :
Team Work
2284 lectures

Tips & Co. #246 - It’s a non-issue - if you’re ready!

Tips & Co. #246 - It’s a non-issue - if you’re ready!
In Quebec, we have BIG winters! We get ready for the snow and cold. We take out our coats, our scarves, our mittens and our boots. We also take out ou...
Lire la suite
  1680 lectures
Mots-clés :
Adaptability Efficient presentations
1680 lectures

Tips & Co. #245- Work Ethics

Tips & Co. #245- Work Ethics
Statements such as "I just work here”, "It’s not my responsibility" or "I’m just following orders" are the worst kind of ethical excuses since work et...
Lire la suite
  2449 lectures
Mots-clés :
Personal Effectiveness Work Ethics
2449 lectures

Tips & Co. #244 - Patience - a customer service skill that matters

Tips & Co. #244 - Patience - a customer service skill that matters
Patience is not only a virtue; it is a necessary skill in order to deliver excellent service. If you deal with customers on a daily basis, be sure to ...
Lire la suite
  2001 lectures
Mots-clés :
Customer Service
2001 lectures
       
5 6 7 8 9 10 11 12 13 14

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

Prêt à passer à l’action?

Contactez-nous pour planifier votre formation