Savoir-Agir@Work

Tips & Co. (anglais)

Tips & Co. #263 - One important advice about respect

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One important advice about earning the respect of the people around you:   Be patient and be careful. Like a great tree, it can take many years f...
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  2308 lectures
Mots-clés :
Team Work Leadership
2308 lectures

Tips & Co. #262 - Knowing how to trust


Whatever our role or function, being the one who, despite having too much work, does everything, worries about all the details, pitches in and therefo...
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  1699 lectures
Mots-clés :
Team Work trust
1699 lectures

Tips & Co. #261- Dealing with difficult people


  Next time you are faced with a difficult person and have not succeeded in dealing with it effectively – step back and do a post-mortem. Imagine...
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  1575 lectures
Mots-clés :
difficult customer Customer Service
1575 lectures

Tips & Co. #260 - Disagreement is advisable


“I have never learned anything from a man who agreed with me.”   Dudley Field Malone
  1929 lectures
Mots-clés :
motivation quotes
1929 lectures

Tips & Co. #259 - A Negotiation Must: Defining a Plan B


During a negotiation, it is always preferable to think in advance about our BATNA - or Best Alternative to a Negotiated Argument. The BATNA becomes ou...
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  1827 lectures
Mots-clés :
Négociation
1827 lectures

Tips & co. #258 - People size you up in seconds


Harvard Business School social psychologist professor Amy Cuddy says people judge you based on 2 criteria when they first meet you: * Can I trust this...
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  2186 lectures
Mots-clés :
Efficient presentations Professionalism
2186 lectures

Tips & Co. #257 - Identify the problem


This may sound simple, but problems with customers recurrently begin with simple misunderstandings on either or both sides. Make sure you fully unders...
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  2135 lectures
Mots-clés :
Customer Service
2135 lectures

Tips & Co. #256 - Judge my resilience, not my successes


“Don’t judge me by my successes, judge me by the number of times I fell down and got back up again.”  Nelson Mandela
  1240 lectures
1240 lectures

Tips & Co. #255 - It takes 64 seconds


It takes 64 seconds to retrieve your train of thought after an interruption by an e-mail. (T. Jackson, PhD, Loughborough University) That means if you...
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  1769 lectures
Mots-clés :
Time management and personal effectiveness
1769 lectures

Tips & Co. #254 - Learning something new


Learning something new requires effort, time and is often frustrating. Once we get good enough, it's easy to get in the habit of giving a half effort,...
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  1512 lectures
1512 lectures

Tips & Co. #253 - It Only Takes One Person


Sometimes we lose sight of how much of a difference one person can make when it comes to customer service – in good ways and in bad. You can be that s...
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  1636 lectures
Mots-clés :
Customer Service
1636 lectures

Tips & Co. #252 - The harder I work, the luckier I get


"I'm a great believer in luck, and I find the harder I work the more I have of it." Thomas Jefferson               ...
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  1396 lectures
1396 lectures

Tips & Co. #251- Our bubble


Behavioral scientists have found that about two to four feet (0.6 to 2 metres) is the accepted amount of personal space most North Americans need to f...
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  2419 lectures
Mots-clés :
Communication
2419 lectures

Tips & Co. #250 - Going with the flow of your ultradian rhythms


Ultradian rhythms are the cycles of activity and rest that alternate during the day. Many of the functions of your body and brain are set for performa...
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  1541 lectures
1541 lectures

Tips & Co. #249 - Change the vibe


  The initial moments of an interaction can set the tone for the rest of the encounter. Make sure that you create a positive, professional and tr...
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  2332 lectures
Mots-clés :
Customer Service
2332 lectures

Tips & Co. #248 - Before starting a rumour at work


An acquaintance of the great philosopher Socrates came one day to tell him what he had just heard about a friend. Before allowing him to tell his stor...
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  1520 lectures
1520 lectures

Tips & Co. #247 - Being a great team member


Do you want to be an active, effective team member and earn respect from your coworkers and your bosses?  Here are two things you have to do: 1. ...
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  2284 lectures
Mots-clés :
Team Work
2284 lectures

Tips & Co. #246 - It’s a non-issue - if you’re ready!

Tips & Co. #246 - It’s a non-issue - if you’re ready!
In Quebec, we have BIG winters! We get ready for the snow and cold. We take out our coats, our scarves, our mittens and our boots. We also take out ou...
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  1680 lectures
Mots-clés :
Adaptability Efficient presentations
1680 lectures

Tips & Co. #245- Work Ethics

Tips & Co. #245- Work Ethics
Statements such as "I just work here”, "It’s not my responsibility" or "I’m just following orders" are the worst kind of ethical excuses since work et...
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  2449 lectures
Mots-clés :
Personal Effectiveness Work Ethics
2449 lectures

Tips & Co. #244 - Patience - a customer service skill that matters

Tips & Co. #244 - Patience - a customer service skill that matters
Patience is not only a virtue; it is a necessary skill in order to deliver excellent service. If you deal with customers on a daily basis, be sure to ...
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  2001 lectures
Mots-clés :
Customer Service
2001 lectures

Tips & Co. #243 - Balance in your life

Tips & Co. #243 - Balance in your life
“Imagine life as a game in which you are juggling some five balls in the air. You name them — work, family, health, friends and spirit and you’re keep...
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  1942 lectures
Mots-clés :
Personal Effectiveness Adaptability Balance
1942 lectures

Tips & Co. #242 - Influence vs Manipulation

Tips & Co. #242 - Influence vs Manipulation
When we want to influence, we absolutely should not be using strategies to deceive others because, in the long run, it hurts our reputation. We must p...
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  2137 lectures
Mots-clés :
Manipulation Communications Strategies Influence
2137 lectures

Tips & Co. #241 - The Feedback Objective

Tips & Co. #241 - The Feedback Objective
Feedback shouldn’t be a judgement on personality. It should be an objective message on behavior and its consequences – be it on a job well done or a s...
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  2427 lectures
Mots-clés :
Personal Effectiveness Communications Feedback
2427 lectures

Tips & Co. #240 - Avoid Challenging Complaints

Tips & Co. #240 - Avoid Challenging Complaints
It’s easy and natural to want to tell a customer they are wrong in what they are saying. However, this won’t help you in your efforts to diffuse a cus...
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  2043 lectures
Mots-clés :
Customer Service Conflict Management Communications
2043 lectures

Tips & Co. #239 - 2 steps when feeling overwhelmed

Tips & Co. #239 - 2 steps when feeling overwhelmed
When feeling overwhelmed, it’s tempting to respond by working harder. But humans are "cyclical" so working more doesn’t just make you miserable, it ma...
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  2186 lectures
Mots-clés :
Personal Effectiveness Stress management Time management and personal effectiveness
2186 lectures

Tips & Co. #238 - Use calming and focusing techniques

Tips & Co. #238 - Use calming and focusing techniques
If customers get angry or start yelling, employ calming techniques to defuse the situation. Keeping your tone of voice even can compel someone who's s...
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  2008 lectures
Mots-clés :
Customer Service Communications Stress management Conflict Management
2008 lectures

Tips & Co. #237 - Coping with the fear of public speaking

Tips & Co. #237 - Coping with the fear of public speaking
If speaking in public causes you anxiety and concern, make an effort to stop thinking about yourself, your nervousness, and your fear. Instead, focus ...
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  1791 lectures
Mots-clés :
Efficient presentations Stress management Public speaking
1791 lectures

Tips & Co. #236 - When the customer is wrong

Tips & Co. #236 - When the customer is wrong
It's just about impossible to convince a customer that he's wrong. To argue until the customer says, "I was wrong and I will change my mind." It is mo...
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  1958 lectures
Mots-clés :
Customer Service
1958 lectures

Tips & Co. #235 - Short-term gain, long-term pain

Tips & Co. #235 - Short-term gain, long-term pain
When decisions aren’t made, procrastination kicks in, nothing gets done and time is wasted. Avoidance uses up more time than actually making the decis...
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  2237 lectures
Mots-clés :
Time management and personal effectiveness
2237 lectures

Tips & Co. #234 - Diversity in the workplace

Tips & Co. #234 - Diversity in the workplace
Diversity is much broader than ethnicity, race or gender. Diversity is otherness or those human qualities that are different from our own and outside ...
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  1850 lectures
Mots-clés :
Adaptability Diversity
1850 lectures
       
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Ville de Québec

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Xavier Aymé, Chef des opérations | Mercator Canada Inc.

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