Savoir-Agir@Work

Tips & Co. (anglais)

Tips & Co. #228 - You want Tricks and Key phrases?

Tips & Co. #228 - You want Tricks and Key phrases?
At the beginning of each training day I ask participants what they want to walk away with at the end of the training – Their objectives. Often I get r...
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  2201 lectures
Mots-clés :
Personal Effectiveness
2201 lectures

Tips & Co. #227 - Professionals bring their A game to work

Tips & Co. #227 - Professionals bring their A game to work
Quitting slowly doesn't serve you well. At work or in anything else you do, people will remember how you ended things. Too often, we gradually back of...
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  1911 lectures
Mots-clés :
Professionalism
1911 lectures

Tips & Co. #226 - The never-ending team meetings

Tips & Co. #226 - The never-ending team meetings
Although you may not be in a position to have control of a meeting, you can always have control of your own time. The next time you are asked to atten...
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  2427 lectures
Mots-clés :
Change Time management and personal effectiveness Efficient presentations
2427 lectures

Tips & Co. #225 - Be it until you become it

Tips & Co. #225 - Be it until you become it
If you treat yourself as a professional, you will see yourself as one. If you see yourself as a professional, it will be more natural for you to act l...
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  1923 lectures
Mots-clés :
Change Professionalism
1923 lectures

Tips & Co. #224 - Why Change is Scary

Tips & Co. #224 - Why Change is Scary
« It’s not so much that we are afraid of change or so in love with the old ways, but it’s that place in between that we fear… It’s like being between ...
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  1932 lectures
Mots-clés :
Change
1932 lectures

Tips & Co. #223 - When saying "NO" is too difficult

Tips & Co. #223 - When saying "NO" is too difficult
Are you always saying "yes" to everyone else’s priorities instead of focusing on yours? You can’t protect your time unless you know how to decline req...
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  2058 lectures
Mots-clés :
Communication Time management and personal effectiveness
2058 lectures

Tips & Co. #222 - Know how to handle customer complaints

Tips & Co. #222 - Know how to handle customer complaints
Customers who complain are actually giving you another opportunity to prove them that you really offer quality service despite a shortfall. Be prepare...
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  1937 lectures
Mots-clés :
Professionalism Conflict Management Communication Customer Service
1937 lectures

Tips & Co. #221 - The speedy email

Tips & Co. #221 - The speedy email
Try spending a few minutes organizing your thoughts before you begin writing that email. Though it will take a few minutes longer to do this, it will ...
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  1964 lectures
Mots-clés :
Time management and personal effectiveness
1964 lectures

Tips & Co. #220 - Judging a book by its cover

Tips & Co. #220 - Judging a book by its cover
It’s not politically correct to judge a person by how they look, but we should give our appearance as much preparation time as we do our speech for th...
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  2045 lectures
Mots-clés :
Public speaking Professionalism Efficient presentations Communication
2045 lectures

Tips & Co. #219 - The message behind taking notes

Tips & Co. #219 - The message behind taking notes
When you write things down during a conversation, you put yourself in a proactive role. You send a message that not only you are listening (and not on...
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  2270 lectures
Mots-clés :
Change Professionalism
2270 lectures

Tips & Co. #218 - Don’t ignore the little things

Tips & Co. #218 - Don’t ignore the little things
We believe that by providing a "WOW" customer experience, we ensure customer’s satisfaction. As a result, we tend to focus on big, new initiatives. Re...
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  2235 lectures
Mots-clés :
Communication Change Customer Service
2235 lectures

Tips & Co. #217 - Perfection vs Excellence

Tips & Co. #217 - Perfection vs Excellence
There is surely a need for perfectionism in some situations. But most things in life are pass/fail situations. Demanding perfection of yourself all th...
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  2112 lectures
Mots-clés :
Stress management Change
2112 lectures

Tips & Co. #216 - Negativity

Tips & Co. #216 - Negativity
A single person with a poor attitude – someone who is chronically negative – can destroy the morale of an entire team if left unchecked. If that perso...
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  2139 lectures
Mots-clés :
Conflict Management Team Work Change
2139 lectures

Tips & Co. #215 - Unsuccessful delegations?

Tips & Co. #215 - Unsuccessful delegations?
Sometimes it’s the fault of the person completing the assignment, but more frequently, it’s the fault of the person giving the assignment.  Clari...
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  2037 lectures
Mots-clés :
Team Work Communications Change
2037 lectures

Tips & Co. #214 - Accepting feedback

Tips & Co. #214 - Accepting feedback
One way to deal with criticism and complaints is to not insist on proving your clients that you are right and they are wrong. It's tempting to challen...
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  1876 lectures
Mots-clés :
Communication Customer Service Conflict Management
1876 lectures

Tips & Co. #213 - Lesson from the ski hill

Tips & Co. #213 - Lesson from the ski hill
When thoughts and worries feel utterly overwhelming, psychologists’ recommend a hidden logic for how to handle them. "If you are hurtling down a slope...
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  2169 lectures
Mots-clés :
Change Stress management
2169 lectures

Tips & Co. #212 - Establishing a climate of trust

Tips & Co. #212 - Establishing a climate of trust
During a negotiation, we must establish a genuine dialogue with the interlocutor. This requires to explain the purpose of the questions and answers, a...
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  2396 lectures
Mots-clés :
Communication
2396 lectures

Tips & Co. #211 - Blaming is useless

Tips & Co. #211 - Blaming is useless
Blaming is often a natural response when things go wrong. The biggest disappointment is that it doesn’t work. Nothing is as professional as the abilit...
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  2227 lectures
Mots-clés :
Professionalism Conflict Management
2227 lectures

Tips & Co. #210 - The 1% who don’t appreciate you

Tips & Co. #210 - The 1% who don’t appreciate you
It’s essential that you satisfy your customers, but not every customer knows the value to your service or understands what it is that you do. If 1% of...
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  2001 lectures
Mots-clés :
Change Professionalism Customer Service
2001 lectures

Tips & Co. #209 - To over-promise

Tips & Co. #209 - To over-promise
There is no quicker way to lose credibility than to make declarations or promises that you cannot deliver, or do not plan on delivering. 
  2312 lectures
Mots-clés :
Professionalism
2312 lectures

Tips & Co. #208 - Define what SUCCESS means to you

Tips & Co. #208 - Define what SUCCESS means to you
We tend to believe that achievements (diplomas, promotions, high incomes, ...) make us happy and successful, while failures, such as not getting that ...
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  1817 lectures
Mots-clés :
Change
1817 lectures

Tips & Co. #207 - Change is hard work

Tips & Co. #207 - Change is hard work
Change is continuous, inevitable and essential. It's hard to go out of our comfort zone, it's hard to think outside the box and it's hard to see thing...
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  1947 lectures
Mots-clés :
Change
1947 lectures

Tips & Co. #206 - Overly-talkative people

Tips & Co. #206 - Overly-talkative people
Deal with an overly-talkative person by asking a question that signals that the conversation is coming to a close. Such as "Can I answer any other que...
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  2146 lectures
Mots-clés :
Professionalism Customer Service Communication
2146 lectures

Tips & Co. #205 - It’s not always about the win

Tips & Co. #205 - It’s not always about the win
We often get locked into arguments that hook our ego into trying to triumph over the other person (client, colleague, superior ...).  It is not a...
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  2246 lectures
Mots-clés :
Professionalism Team Work Conflict Management
2246 lectures

Tips & Co. #204 - It’s all about respecting diversity

Tips & Co. #204 - It’s all about respecting diversity
We're often appalled; puzzled or irritated when we see people behaving differently, because it's easy to expect that any group of people would behave ...
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  1860 lectures
Mots-clés :
Professionalism Change
1860 lectures

Tips & Co. #203 - Your progress report

Tips & Co. #203 - Your progress report
We often measure ourselves by looking at our checklist, and ask ourselves "How much have I done?". But to have a sense of progression we can’t just lo...
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  2018 lectures
Mots-clés :
Change
2018 lectures

Tips & Co. #202 - Service-Centered Attitude

Tips & Co. #202 - Service-Centered Attitude
I believe that the customer has the right to quality service. I am proactive. I am confident. I am empathetic. I’m convinced I am part of the solution...
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  2043 lectures
Mots-clés :
Professionalism Customer Service
2043 lectures

Tips & Co. #201 - The Einstellung effect

Tips & Co. #201 - The Einstellung effect
The Einstellung effect is the brain’s tendency to stick with solutions it already knows rather than look for potentially better ones.  It’s reall...
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  2221 lectures
Mots-clés :
Change
2221 lectures

Tips & Co. #200 - The new way of working together

Tips & Co. #200 - The new way of working together
The spread of open-plan offices and encouraged down-time is not just about keeping staff happy. It is about getting the best out of each other. If you...
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  2514 lectures
Mots-clés :
Team Work Change
2514 lectures

Tips & Co. #199 - Find your stress equilibrium

Tips & Co. #199 - Find your stress equilibrium
We all know that too much stress isn’t good for your health, but too little stress isn’t ideal either- you become bored and unmotivated. In small dose...
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  2123 lectures
Mots-clés :
Stress management
2123 lectures
       
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« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

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Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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