Savoir-Agir@Work

Tips & Co. (anglais)

Tips & Co. #178 - Active listening

Show sincere interest in active listening . Beyond listening with your ears, your eyes and your heart ... Listen with your instinct  - Do you fee...
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  2172 lectures
Mots-clés :
Professionalism Communications
2172 lectures

Tips & Co. #177 - How to understand a message

Demonstrate sincere interest by actively listening to the whole message that the other person is trying to communicate. • Listen with your ears - What...
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  2057 lectures
Mots-clés :
Professionalism Communication
2057 lectures

Tips & Co. #176 - Set objectives

To reach any destination, you must know where you are going to plan the best way to get there.
  1898 lectures
1898 lectures

Tips & Co. #175 - Techno distraction

The use of technology to excess can blur the line between what is the message and what is the medium. "Death by PowerPoint", or "Prezi Vertigo" are al...
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  2755 lectures
Mots-clés :
Efficient presentations Professionalism Communication
2755 lectures

Tips & Co. #174 - Failure is an opportunity

Failure is uncomfortable. Each time we encounter failure, we learn about ourselves and what we have to overcome. Failure doesn’t mean that you failed ...
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  2302 lectures
Mots-clés :
Conflict Management
2302 lectures

Tips & Co. #173 - Engage in play

Playing unleashes creativity and innovation. It allows us to relax and energizes us, which helps us to discover new ways of thinking and solving probl...
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  3058 lectures
Mots-clés :
Time management and personal effectiveness Stress management
3058 lectures

Tips & Co. #172 - Loving working

The distinction between "Loving your work" and "Loving working." "I love my work" refers to enjoying the activity and the work itself. "I love to work...
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  2324 lectures
Mots-clés :
Time management and personal effectiveness
2324 lectures

Tips & Co. #171 - The customers are the judges

The customers are the judges. These judges expect you to score high in your performance. If you are to successfully score 10’s with your customers, yo...
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  2162 lectures
Mots-clés :
Communication Professionalism Customer Service
2162 lectures

Tips & Co. #170 - Courtesies

At the end of a conversation, a few courtesies are required. Thank the customer for calling.Let the customer know that you appreciate him doing busine...
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  2201 lectures
Mots-clés :
Communication Customer Service Professionalism
2201 lectures

Tips & Co. #169 - Influencing your audience

Whether you are speaking to a large group or having an individual meeting, your oral presentation is a key communication tool. You can be an expert in...
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  2174 lectures
Mots-clés :
Public speaking Communication
2174 lectures

Tips & Co. #168 - Change is Tough

Any change causes stress, and it’s not necessarily a bad thing. Your stress response is designed to help you meet demands you face by increasing your ...
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  3115 lectures
Mots-clés :
Stress management
3115 lectures

Tips & Co. #167 - « Nonversation »

"Nonversation’’ is … when instead of giving your caller your full attention, you pretend to listen while doing something else. When you do this, you’r...
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  2093 lectures
2093 lectures

Tips & Co. #166 - Stage Fright

Stage fright is not always a disability, it can be used to your advantage. Fear triggers your defense mechanisms for channeling all the attention and ...
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  2739 lectures
Mots-clés :
Stress management Communication Public speaking
2739 lectures

Tips & Co. #165 - Impression

We are our primary working tool and one that leaves the deepest impression on our customers.   It is important to master the art of customer...
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  2309 lectures
Mots-clés :
Communication
2309 lectures

Tips & Co. #164 - Beyond the Golden Rule

Oftentimes, customer service professionals narrow their methods to a simple concept: « Treat people as you would like to be treated.» The “Golden Rule...
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  2035 lectures
2035 lectures

Tips & Co. #163 - When in Doubt

When in doubt, ask the person to explain his situation. This is probably the most effective way, the simplest and most straightforward to understand t...
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  2938 lectures
Mots-clés :
Communication
2938 lectures

Tips & Co. #162 - Proactive People

Proactive people decide what's going to happen next. They set the pace, outline the strategy, and initiate action instead of just reacting. Finding th...
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  2436 lectures
Mots-clés :
Leadership
2436 lectures

Tips & Co. #161 - The Art of Speaking in Public

Master the art of public speaking by acquiring more self-confidence. There is no miracle,  it is important to prepare yourself in advance. The &n...
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  1900 lectures
Mots-clés :
Communication
1900 lectures

Tips & Co. #160 - Urgent Emails

Because we want to be efficient, we sometimes submerge others with "urgent" e-mails and we follow up excessively. Be aware that you can generate tensi...
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  2369 lectures
Mots-clés :
Communication
2369 lectures

Tips & Co. #159 - Building Rapport to Negotiate

Building rapport is key to successful negotiating. When people are alike, they tend to like each other, so put yourself in their shoes, empathize with...
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  1983 lectures
Mots-clés :
Communication
1983 lectures

Tips & Co. #158 - Minimize interruptions

Check emails only at predetermined specific times, so that your workflow is not continually interrupted by new email notifications.
  2105 lectures
Mots-clés :
Time management and personal effectiveness
2105 lectures

Tips & Co. #157 - The Use of First Names

If the customer suggests you use his first name, it is then acceptable to address yourself to the customer in this way. To use the first name can also...
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  2312 lectures
Mots-clés :
Customer Service Communication
2312 lectures

Tips & Co. #156 - Remember Their Name

Look people in the eye and remember their name. These subtle details act as token of respect towards other people and trigger the necessary elements t...
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  2069 lectures
Mots-clés :
Communication
2069 lectures

Tips & Co. #155 - Assert Yourself

Interpersonal conflict in the workplace often arises when one doesn’t feel valued, appreciated, or respected. If that’s your situation, it’s your resp...
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  2193 lectures
Mots-clés :
Trends
2193 lectures

Tips & Co. #154 - A State of Mind

Efficiency is not always something we DO, but something we ARE. Efficiency is a state of mind. 
  2266 lectures
Mots-clés :
Time management and personal effectiveness
2266 lectures

Tips & Co. #153 - Verbal Communication Tips

To improve your message, avoid clichéd words like "unique", "literally", and "personally" or categorical statements like "always", "never" and "all".
  2209 lectures
Mots-clés :
Communication
2209 lectures

Tips & Co. #152 - Why Soft Skills Matter

While your technical skills may get your foot in the door, your people skills are what open most of the doors to come. It's just not enough to be high...
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  2570 lectures
Mots-clés :
Trends
2570 lectures

Tips & Co. #151- A Matter of Posture

Want to be more determined when problem solving? Fold your arms! We tend to spend more time trying to solve problems, and come up with more solutions,...
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  2560 lectures
Mots-clés :
Leadership
2560 lectures

Tips & Co. #150 - A Matter of Time

In a time where we are all in a rush and everything moves quickly, the clientele demands that service be rendered quicker and quicker. The keyword is ...
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  2186 lectures
Mots-clés :
Time management and personal effectiveness
2186 lectures

Tips & Co. #149 - The Real Relationship

Give importance to the « real » professional relationship. Pay attention to the individual (client, colleague, etc.) who’s in front of you, by concent...
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  2568 lectures
Mots-clés :
Trends
2568 lectures
       
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Ville de Québec

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