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Le blogue de Solutions & Co.

Le blogue de Solutions & Co.

Tips & Co. #400 - Delegating in a good fashion

Here are different actions you can use regularly in order to establish an effective environment for delegation:

  • Allow others to make decisions and they’ll be more involved.
  • Make people feel that they belong, and they will commit to your vision and action plan.
  • Think and speak as “we”, not only “I”
  • Acknowledge that mistakes are part of the learning process.
  • Learn to know your personal strengths and limits.
  • In reports and other communications include the names of everyone who contributed to the projects.
  • Keep sharing and repeating why you are working together.
  • Be available to others; at the same time foster ingenuity, creativity and encourage commitment.

If you haven’t developed the habit of delegating yet, you will probably experience a discomfort when delegating tasks you used to do. Learning to delegate requires change s in behaviours and thought patterns that are often deeply buried.

  150 lectures
150 lectures

Tips & Co. #395 - Long live diversity!

Today’s workforce is more diverse than ever. Reality changed. It’s no longer about knowing how to work with people like us, but rather being able to work with people different from us. It is no longer realistic to wish to work in a homogeneous environment, but rather to have the ability to thrive in a heterogeneous work environment. 

We don’t always realize the biases or prejudices we have towards our coworkers, or our customers, whom are different from us. And, it is possible we don’t understand how our behaviours affect others.

Learning to understand others can help avoid misunderstandings and prevent any confrontation that might happen in the workplace. Like in any other aspect of diversity, we must respect others and appreciate (which is more than to tolerate) differences to maintain a sense of community.

  180 lectures
180 lectures

Visual supports | The analog tools’ advantages in the digital era

Before foreseeing a PowerPoint for your next presentation, and neglecting (even forgetting) white boards and flip charts, take the time to read this:

Visual supports

Visual supports help the audience remember key points, they clarify ideas, help you illustrate your words, and strengthen your arguments. They give a rhythm to your presentation and simplify some complexities.

People using visual supports are often seen as more prepared, more persuasive, and more interesting. They reach their goals more often than those not using them.

Studies have shown that a visual support makes a presentation more effective; a recent study from the University of Wisconsin shows that visual supports can improve comprehension and learning up to 200 %.

A visual support is a “support”. Unfortunately, I have too often seen visual supports being used to:

  • Impress the audience (with over detailed tables or graphs) ;
  • Avoid interacting with the audience (by reading slides word for word) ;
  • Fill a lack of planning from the trainer! (by using it as a crutch).

But that is another topic … let’s get back to our original one: analogs or digitals?

The advantages of the analog tools

Visual supports come in many different formats: hand-outs, white boards and flip charts, models, computer screenings and electronic medias, etc.

In our trainings, at Solutions & Co. we still use static writing surfaces such as textbooks, white boards, and flip charts!

What makes analog tools such amazing learning tools is the way they require both the use of the body and the brain in the learning process.

Researches on cognitive matching have shown that the physical process of writing, and doing diagrams helps people learn and remember the information. Using a writing surface like a whiteboard is both kinesthetic and visual, because writing and drawing engages the user both physically and mentally and fosters learning.

When we go through ideas visually, in a constant back and forth manner, in real time and in the same space, we offer a level of social connection different from the one offered by most digital solutions.

Proper use of writing surfaces can facilitate team work, improve commitment, and foster creativity and problem solving. Integrating analog tools in training rooms can allow participants to discuss, to communicate, and to share their ideas. And it helps us connect with each other by encouraging collaboration and sociability.

Conclusion? When we physically express our thoughts and ideas, and we progressively reveal the content, our brains are engaged in a way that release more potential for learning, ideas, solutions, and reflection.

Which ones are more relevant? Analog or digital tools?

Obviously, this not a “digital tools versus analog methods” competition. The ideal path of success is neither one nor the other, but knowing to pick the appropriate support in order to meet the audience’s needs and to reach its goal.

Studies reveal that 73% of teachers having used both connected and offline tools note a rise in students’ interest (Center for Digital Education), and 58% of students state learning better in an environment mixing both digital and analog tools (ECAR undergraduates survey).

The strength lies in the strategical use of your visual supports. Even if technology prevails in most professional environments and modern classrooms, analog tools remain an important and effective tool not to be overlooked.

No matter which visual aid you choose, do not let it overpower your presentation. Even UNESCO reminds us that digital is only to assist education not to replace it. Visual aids are used to enrich your presentation; they do not replace you.

  219 lectures
219 lectures

Tips & Co. #390 - Which channel to prioritize when negotiating?

Is it better to send an email, pick up the phone or doing it face to face?You are right to be wondering, the way of establishing contact is important in determining the final outcome of your negotiations.Indeed, while negotiating both parties, try, ideally, to reach a mutually satisfactory agreement.

What is the best way? How much importance do you give to this exchange?

If you plan to convey a lot of information, opt for an email. However, if you have to reach an agreement on the project objective, timeframe or price, it would be better to plan a phone call or an in-person meeting.And if time is a crucial factor, consider these numbers from a Washington University’s experiment:

Required time to obtain an agreement in a negotiation:
  • 47 minutes through a web chat
  • 24 minutes through a video chat
  • 18 minutes over the phone
  • 14 minutes on face to face
  258 lectures
258 lectures

Tips & Co. #385 - Professional skills of the 21st century

There is an international classification of the 21st century professional skills. Among them we find the famous 4 “C”. Those skills are not only "Soft" skills but are (at least today) the advantage of humans over machines.

Those 4 “C” are:

  • A Critical mind to solve complex problems and to challenge information not always reliable;
  • Creativity to offer innovative products and services or to find more effective new methods;
  • Communication to convey ideas fast and clearly, which involves factoring each interlocutors’ and environment’s own characteristics, for a pertinent communication;
  • and finally, Collaboration to learn with others, enhancing skills rapidly and fostering team effectiveness.

Source: OCDE (Organisation for Economic Co-operation and Development)

  310 lectures
310 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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