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Le blogue de Solutions & Co.

Le blogue de Solutions & Co.

Tips & Co. #226 - The never-ending team meetings

Tips & Co. #226 - The never-ending team meetings

Although you may not be in a position to have control of a meeting, you can always have control of your own time. The next time you are asked to attend one of those disorganized, uncontrolled and never-ending meeting, let your superior/manager know that you’ll be there, but that you can only afford so much time. “I’ll be there Mike, but I’ll probably have to leave after a half an hour – I really need to work on that report/proposal/project if we want to respect the deadline. Anything I miss I can pick up from Sylvie later on.” Your superior/manager will need to choose between letting you leave the meeting early, or giving you permission to be late on your report/proposal/project.

  967 lectures
967 lectures

Tips & Co. #225 - Be it until you become it

Tips & Co. #225 - Be it until you become it

If you treat yourself as a professional, you will see yourself as one. If you see yourself as a professional, it will be more natural for you to act like one. And if you act like a professional, others will see you as a professional.

  823 lectures
Mots-clés :
823 lectures

Tips & Co. #224 - Why Change is Scary

Tips & Co. #224 - Why Change is Scary

« It’s not so much that we are afraid of change or so in love with the old ways, but it’s that place in between that we fear… It’s like being between two trapezes. […] There’s nothing to hold on to. »

Marilyn Ferguson

  838 lectures
Mots-clés :
838 lectures

Tips & Co. #219 - The message behind taking notes

Tips & Co. #219 - The message behind taking notes

When you write things down during a conversation, you put yourself in a proactive role. You send a message that not only you are listening (and not only hearing) what the other person is saying, but that you intend to do something about it. 

  977 lectures
Mots-clés :
977 lectures

Tips & Co. #218 - Don’t ignore the little things

Tips & Co. #218 - Don’t ignore the little things

We believe that by providing a "WOW" customer experience, we ensure customer’s satisfaction. As a result, we tend to focus on big, new initiatives.

Research shows that focusing on the ‘Big’ things and overlooking the ‘Little’ things may be a really big mistake when it comes to customer service and how our brains work.

Most customers will be happy if things just work, first time, easily and all of the time.

Minimize their disappointments, fix the little things that often go wrong and avoid negative surprises; and it's pretty likely that you'll create happy customers.

  880 lectures
880 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

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