Organisme Formateur agréé par Emploi-Québec - Agrément # 0057911

Savoir-Agir@Work

Tips & Co. #226 - The never-ending team meetings

Tips & Co. #226 - The never-ending team meetings
Although you may not be in a position to have control of a meeting, you can always have control of your own time. The next time you are asked to atten...
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  1547 lectures
1547 lectures

Tips & Co. #225 - Be it until you become it

Tips & Co. #225 - Be it until you become it
If you treat yourself as a professional, you will see yourself as one. If you see yourself as a professional, it will be more natural for you to act l...
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  1272 lectures
Mots-clés :
1272 lectures

Tips & Co. #224 - Why Change is Scary

Tips & Co. #224 - Why Change is Scary
« It’s not so much that we are afraid of change or so in love with the old ways, but it’s that place in between that we fear… It’s like being between ...
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  1294 lectures
Mots-clés :
1294 lectures

Tips & Co. #219 - The message behind taking notes

Tips & Co. #219 - The message behind taking notes
When you write things down during a conversation, you put yourself in a proactive role. You send a message that not only you are listening (and not on...
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  1581 lectures
Mots-clés :
1581 lectures

Tips & Co. #218 - Don’t ignore the little things

Tips & Co. #218 - Don’t ignore the little things
We believe that by providing a "WOW" customer experience, we ensure customer’s satisfaction. As a result, we tend to focus on big, new initiatives. Re...
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  1573 lectures
1573 lectures

Tips & Co. #217 - Perfection vs Excellence

Tips & Co. #217 - Perfection vs Excellence
There is surely a need for perfectionism in some situations. But most things in life are pass/fail situations. Demanding perfection of yourself all th...
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  1402 lectures
Mots-clés :
1402 lectures

Tips & Co. #216 - Negativity

Tips & Co. #216 - Negativity
A single person with a poor attitude – someone who is chronically negative – can destroy the morale of an entire team if left unchecked. If that perso...
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  1450 lectures
1450 lectures

Tips & Co. #215 - Unsuccessful delegations?

Tips & Co. #215 - Unsuccessful delegations?
Sometimes it’s the fault of the person completing the assignment, but more frequently, it’s the fault of the person giving the assignment.  Clari...
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  1478 lectures
1478 lectures

Tips & Co. #213 - Lesson from the ski hill

Tips & Co. #213 - Lesson from the ski hill
When thoughts and worries feel utterly overwhelming, psychologists’ recommend a hidden logic for how to handle them. "If you are hurtling down a slope...
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  1523 lectures
Mots-clés :
1523 lectures

Tips & Co. #210 - The 1% who don’t appreciate you

Tips & Co. #210 - The 1% who don’t appreciate you
It’s essential that you satisfy your customers, but not every customer knows the value to your service or understands what it is that you do. If 1% of...
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  1434 lectures
1434 lectures

Tips & Co. #208 - Define what SUCCESS means to you

Tips & Co. #208 - Define what SUCCESS means to you
We tend to believe that achievements (diplomas, promotions, high incomes, ...) make us happy and successful, while failures, such as not getting that ...
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  1303 lectures
Mots-clés :
1303 lectures

Tips & Co. #207 - Change is hard work

Tips & Co. #207 - Change is hard work
Change is continuous, inevitable and essential. It's hard to go out of our comfort zone, it's hard to think outside the box and it's hard to see thing...
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  1362 lectures
Mots-clés :
1362 lectures

Tips & Co. #204 - It’s all about respecting diversity

Tips & Co. #204 - It’s all about respecting diversity
We're often appalled; puzzled or irritated when we see people behaving differently, because it's easy to expect that any group of people would behave ...
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  1319 lectures
Mots-clés :
1319 lectures

Tips & Co. #203 - Your progress report

Tips & Co. #203 - Your progress report
We often measure ourselves by looking at our checklist, and ask ourselves "How much have I done?". But to have a sense of progression we can’t just lo...
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  1491 lectures
Mots-clés :
1491 lectures

Tips & Co. #201 - The Einstellung effect

Tips & Co. #201 - The Einstellung effect
The Einstellung effect is the brain’s tendency to stick with solutions it already knows rather than look for potentially better ones.  It’s reall...
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  1591 lectures
Mots-clés :
1591 lectures

Tips & Co. #200 - The new way of working together

Tips & Co. #200 - The new way of working together
The spread of open-plan offices and encouraged down-time is not just about keeping staff happy. It is about getting the best out of each other. If you...
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  1775 lectures
Mots-clés :
1775 lectures

Tips & Co. #196 - The causes of burnout

Burnout doesn’t always result from having too much to do: sometimes, it’s caused by a lack of control over your work, or by insufficient challenges in...
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  1435 lectures
Mots-clés :
1435 lectures

Tips & Co. #194 - Attitude is a skill

You can learn how to dance. How to golf. How to use your new smart phone. You can learn a foreign language too. If you can learn to be better at somet...
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  1560 lectures
Mots-clés :
1560 lectures

Tips & Co. #193 - Create a new morning routine

Research shows that chronic workplace stress typically begins at the beginning of the workday and then escalates as the day progresses. Interrupt the ...
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  1512 lectures
1512 lectures

Tips & Co. #191- Rearranging our prejudices

"A great many people think they are thinking when they are merely rearranging their prejudices..."  - William James
  1682 lectures
1682 lectures

Tips & Co. #190 - Generate a positive impression

We all know the importance of first impressions. We also know that we will never have a second chance to make a good first impression and that impress...
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  1643 lectures
1643 lectures

Tips & Co. #184 - To reduce our worries

A theory states that doing anything over and over again gets you bored fast (like riding an elevator up and down again and again). You can do the same...
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  1692 lectures
1692 lectures

Tips & Co. #182 - Earn trust

Your experience, your knowledge, even your expertise, is insufficient to get the credibility you seek to influence others - they need to trust you. Yo...
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  1869 lectures
Mots-clés :
1869 lectures

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Ville de Québec

Témoignages des participants

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Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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