Organisme Formateur agréé par Emploi-Québec - Agrément # 0057911

Savoir-Agir@Work

Tips & Co. #218 - Don’t ignore the little things

Tips & Co. #218 - Don’t ignore the little things
We believe that by providing a "WOW" customer experience, we ensure customer’s satisfaction. As a result, we tend to focus on big, new initiatives. Re...
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  2211 lectures
2211 lectures

Tips & Co. #217 - Perfection vs Excellence

Tips & Co. #217 - Perfection vs Excellence
There is surely a need for perfectionism in some situations. But most things in life are pass/fail situations. Demanding perfection of yourself all th...
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  2096 lectures
Mots-clés :
2096 lectures

Tips & Co. #216 - Negativity

Tips & Co. #216 - Negativity
A single person with a poor attitude – someone who is chronically negative – can destroy the morale of an entire team if left unchecked. If that perso...
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  2122 lectures
2122 lectures

Tips & Co. #215 - Unsuccessful delegations?

Tips & Co. #215 - Unsuccessful delegations?
Sometimes it’s the fault of the person completing the assignment, but more frequently, it’s the fault of the person giving the assignment.  Clari...
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  2025 lectures
2025 lectures

Tips & Co. #213 - Lesson from the ski hill

Tips & Co. #213 - Lesson from the ski hill
When thoughts and worries feel utterly overwhelming, psychologists’ recommend a hidden logic for how to handle them. "If you are hurtling down a slope...
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  2147 lectures
Mots-clés :
2147 lectures

Tips & Co. #210 - The 1% who don’t appreciate you

Tips & Co. #210 - The 1% who don’t appreciate you
It’s essential that you satisfy your customers, but not every customer knows the value to your service or understands what it is that you do. If 1% of...
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  1993 lectures
1993 lectures

Tips & Co. #208 - Define what SUCCESS means to you

Tips & Co. #208 - Define what SUCCESS means to you
We tend to believe that achievements (diplomas, promotions, high incomes, ...) make us happy and successful, while failures, such as not getting that ...
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  1805 lectures
Mots-clés :
1805 lectures

Tips & Co. #207 - Change is hard work

Tips & Co. #207 - Change is hard work
Change is continuous, inevitable and essential. It's hard to go out of our comfort zone, it's hard to think outside the box and it's hard to see thing...
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  1933 lectures
Mots-clés :
1933 lectures

Tips & Co. #204 - It’s all about respecting diversity

Tips & Co. #204 - It’s all about respecting diversity
We're often appalled; puzzled or irritated when we see people behaving differently, because it's easy to expect that any group of people would behave ...
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  1847 lectures
Mots-clés :
1847 lectures

Tips & Co. #203 - Your progress report

Tips & Co. #203 - Your progress report
We often measure ourselves by looking at our checklist, and ask ourselves "How much have I done?". But to have a sense of progression we can’t just lo...
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  2005 lectures
Mots-clés :
2005 lectures

Tips & Co. #201 - The Einstellung effect

Tips & Co. #201 - The Einstellung effect
The Einstellung effect is the brain’s tendency to stick with solutions it already knows rather than look for potentially better ones.  It’s reall...
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  2204 lectures
Mots-clés :
2204 lectures

Tips & Co. #200 - The new way of working together

Tips & Co. #200 - The new way of working together
The spread of open-plan offices and encouraged down-time is not just about keeping staff happy. It is about getting the best out of each other. If you...
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  2502 lectures
Mots-clés :
2502 lectures

Tips & Co. #196 - The causes of burnout

Burnout doesn’t always result from having too much to do: sometimes, it’s caused by a lack of control over your work, or by insufficient challenges in...
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  1947 lectures
Mots-clés :
1947 lectures

Tips & Co. #194 - Attitude is a skill

You can learn how to dance. How to golf. How to use your new smart phone. You can learn a foreign language too. If you can learn to be better at somet...
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  2048 lectures
Mots-clés :
2048 lectures

Tips & Co. #193 - Create a new morning routine

Research shows that chronic workplace stress typically begins at the beginning of the workday and then escalates as the day progresses. Interrupt the ...
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  2202 lectures
2202 lectures

Tips & Co. #191- Rearranging our prejudices

"A great many people think they are thinking when they are merely rearranging their prejudices..."  - William James
  2224 lectures
2224 lectures

Tips & Co. #190 - Generate a positive impression

We all know the importance of first impressions. We also know that we will never have a second chance to make a good first impression and that impress...
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  2257 lectures
2257 lectures

Tips & Co. #184 - To reduce our worries

A theory states that doing anything over and over again gets you bored fast (like riding an elevator up and down again and again). You can do the same...
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  2299 lectures
2299 lectures

Tips & Co. #182 - Earn trust

Your experience, your knowledge, even your expertise, is insufficient to get the credibility you seek to influence others - they need to trust you. Yo...
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  2552 lectures
Mots-clés :
2552 lectures

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Ville de Québec

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