Organisme Formateur agréé par Emploi-Québec - Agrément # 0057911

Le blogue de Solutions & Co.

Le blogue de Solutions & Co.

Tips & Co. #272 - Bosses are NOT mind readers!

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The only way that they can support you is if you speak up. But do not only communicate about problem or challenges … bring them suggestions to solutions.

  396 lectures
396 lectures

Tips & Co. #266 - Eliminating 2 words from your vocabulary

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Your language not only affects how others perceive you; it also has the potential to shape your behavior.

According to Professor Bernard Roth at Stanford swapping one word for another could make all the difference in how you approach your goals.

Here are two of his suggestions:

  1. Swap 'but' for 'and'
  2. Swap 'have to' for 'want to'

Both of these tweaks are based on a key component of a problem-solving strategy called "design thinking." When you employ this strategy, you try to challenge your automatic thinking and see things as they really are.

And when you experiment with different language, you may realize that a problem isn't as unsolvable as it seems, and that you have more control over your life than you previously believed.

  492 lectures
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492 lectures

Tips & Co. #242 - Influence vs Manipulation

Tips & Co. #242 - Influence vs Manipulation

When we want to influence, we absolutely should not be using strategies to deceive others because, in the long run, it hurts our reputation. We must profit from influence strategies with the perspective of a positive use.
Influence is a matter of human relationships. The more you have influence and the more your relationships are solid, the more you’ll be able to bring people to collaborate. At the closing of a negotiation, if influence has been used, there will definitely be two winners.

  727 lectures
727 lectures

Tips & Co. #241 - The Feedback Objective

Tips & Co. #241 - The Feedback Objective

Feedback shouldn’t be a judgement on personality. It should be an objective message on behavior and its consequences – be it on a job well done or a suggestion on the way to improve it.
The objective of giving feedback is to encourage the receiver to go forth by learning, growing and changing not what he is but what he does. 

  823 lectures
823 lectures

Tips & Co. #240 - Avoid Challenging Complaints

Tips & Co. #240 - Avoid Challenging Complaints

It’s easy and natural to want to tell a customer they are wrong in what they are saying. However, this won’t help you in your efforts to diffuse a customer from getting more upset while sharing a complaint.

Put your ego aside and instead of challenging their complaint, listen to what they are saying, then just as calmly reply by telling them what you have to say.

  760 lectures
760 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

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