Organisme Formateur agréé par Emploi-Québec - Agrément # 0057911

Savoir-Agir@Work

Tips & Co. #404 - Etiquette in the workplace … Advice no.3


Be gracious – Listen more than you speak. Pay attention when co-workers are talking to you. Don't interrupt people when they're speaking. Let them fin...
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  327 lectures
Mots-clés :
327 lectures

Tips & Co. #389 - Etiquette in the workplace … Advice no.2


Be polite – Hold doors (even the elevator) for people. If you're asking for something, or asking someone to do something, say "please." If someone doe...
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  499 lectures
Mots-clés :
499 lectures

Tips & Co. #388 - Handwritten note-taking


It is more and more common to take notes on electronic applications instead of by hand. A study conducted by Princeton in 2014 shows that when we use ...
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  806 lectures
Mots-clés :
806 lectures

Tips & Co. #384 - Etiquette in the workplace … Advice no.1


Be cordial – Greet people when you arrive, when you leave, when you pass in the hall or when you encounter them in the elevator.  A simple "Good ...
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  491 lectures
Mots-clés :
491 lectures

Tips & Co. #383 - When coworkers speak loudly


In an open space environment, when your coworkers speak loudly it is useless to suffer silently, but none the less, do not flare up shouting “Can you ...
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  586 lectures
586 lectures

Tips & Co. #379 - Do not accept change!


Faced with change, people have different reactions. When change is perceived positively, it is welcomed. When change is perceived negatively, it is re...
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  602 lectures
Mots-clés :
602 lectures

Tips & Co. #374 - 5 steps to failing well


Robert Kelsey, author of «What’s stopping you?» shows us how to fail properly and build the resilience necessary to reap the rewards of success. Consi...
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  687 lectures
Mots-clés :
687 lectures

MENTAL IMAGERY: THE PSYCHOLOGY OF PERFORMANCE


The next two articles are dedicated to mental imagery. This first article focuses on explaining this science-based technique, how it contributes to pe...
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  937 lectures
937 lectures

Tips & Co. #369 - A speedy trick to boost your health at your desk


A study in Health Psychology found that people who sit up straighter feel stronger, more energized and positive, than their slouchy counterparts. Befo...
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  561 lectures
Mots-clés :
561 lectures

Tips & Co. #358 - Not being unhappy does not mean that you are happy!


According to Barbara Fredrickson, one of the pioneers of positive psychology and author of Love 2.0: “Positive emotions open the mind and broaden the ...
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  879 lectures
879 lectures

Tips & Co. #353 - When rejection occurs


If you seek to make a change or do something important, your work might be rejected along the way. What will you do after that? Instead of losing hope...
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  842 lectures
Mots-clés :
842 lectures

Tips & Co. #348 - There is no empathy in snap judgments


Snap judgments are a biological necessity handed down from our ancestors. Often a glance was the only thing they had to go on when sizing up their sur...
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  681 lectures
Mots-clés :
681 lectures

Tips & Co. #343 - Why should you fine-tune your vocabulary?


"That customer is always so ________ (picky, difficult, pushy, angry, etc.)" or "That colleague is always so ____________ stubborn, brash, arrogant, e...
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  752 lectures
Mots-clés :
752 lectures

Tips & Co. #338 - The Fish Bowl Theory


The Fish Bowl Theory states that tropical fish can grow as large as their aquarium will permit; the bigger the aquarium, the larger the fish are able ...
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  913 lectures
Mots-clés :
913 lectures

The Ability to Act… At the Heart Of Performance and Excellence


“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” - Aristotle “The ability to act” is the intentional and effective levera...
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  27241 lectures
27241 lectures

Tips & Co. #335 - “I Don’t Have Time”


Every time you say ”I don’t have time”, what you are really saying is ”It’s not important enough to be at the top of my list.” We all have the same am...
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  894 lectures
894 lectures

Tips & Co. #333 - Accomplishing too many tasks at once


As soon as someone sets two objectives at the same time, each one is analyzed and managed in one hemisphere of the brain. However, by definition, ther...
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  1003 lectures
1003 lectures

Tips & Co. #328 - Watch your thoughts


“Watch your thoughts, for they become words. Watch your words, for they become actions. Watch your actions, for they become habits. Watch your habits,...
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  890 lectures
Mots-clés :
890 lectures

Tips & Co. #323 - Creating discomfort


If you're seeking to create positive change in your work, it's almost certain you'll be creating discomfort as well. Usually, when we want to suggest/...
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  1325 lectures
1325 lectures

Tips & Co. #297 - Calling fear by its name


Highly successful people view reaching out to receive support as a strength. Also, successful people label fear by its name. They don’t bother calling...
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  985 lectures
985 lectures

Tips & Co. #293 - The five pillars of fulfillment

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Which personality traits will make you a happy and accomplished person? Psychologists from University of London have identified the “life skills” of t...
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  1102 lectures
1102 lectures

Tips & Co. #290 - Learn the art of feedback

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By learning how to skillfully solicit, receive, and offer feedback, we equip ourselves with important tools for creating a balanced and effective work...
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  980 lectures
Mots-clés :
980 lectures

Tips & Co. #285 - De-toxifying conflicts

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We may be getting the job done but too often we go home feeling demoralized and frustrated. In order to reduce work-related stress we need to promote ...
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  1160 lectures
1160 lectures

Tips & Co. #284 - When giving up is a virtue

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Choosing in the face of complexity and uncertainty requires mental acuity. Having the simple ability to confidently choose one course of action while ...
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  1024 lectures
1024 lectures

Tips & Co. #281 - Foster originality and flexibility

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A broad array of psychologists, educators, and neuroscientists would like us to start recognizing creativity (defined as the production of something n...
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  1070 lectures
1070 lectures

Tips & Co. #276 - What is Self-Confidence

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Sometimes we confuse self-confidence with: ● Loudness ● Brusqueness ● A resistance to change ● An unwillingness to compromise ● Stubbornness ● Fast ta...
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  1485 lectures
1485 lectures

Tips & Co. #245- Work Ethics

Tips & Co. #245- Work Ethics
Statements such as "I just work here”, "It’s not my responsibility" or "I’m just following orders" are the worst kind of ethical excuses since work et...
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  1813 lectures
1813 lectures

Tips & Co. #243 - Balance in your life

Tips & Co. #243 - Balance in your life
“Imagine life as a game in which you are juggling some five balls in the air. You name them — work, family, health, friends and spirit and you’re keep...
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  1411 lectures
1411 lectures

Tips & Co. #241 - The Feedback Objective

Tips & Co. #241 - The Feedback Objective
Feedback shouldn’t be a judgement on personality. It should be an objective message on behavior and its consequences – be it on a job well done or a s...
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  1781 lectures
1781 lectures

Tips & Co. #239 - 2 steps when feeling overwhelmed

Tips & Co. #239 - 2 steps when feeling overwhelmed
When feeling overwhelmed, it’s tempting to respond by working harder. But humans are "cyclical" so working more doesn’t just make you miserable, it ma...
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  1445 lectures
1445 lectures

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Ville de Québec

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