Organisme Formateur agréé par Emploi-Québec - Agrément # 0057911

Le blogue de Solutions & Co.

Le blogue de Solutions & Co.

Tips & Co. #404 - Etiquette in the workplace … Advice no.3

Be gracious – Listen more than you speak. Pay attention when co-workers are talking to you. Don't interrupt people when they're speaking. Let them finish. If you must interrupt, say "excuse me," or if you catch yourself after the fact, say "Sorry for interrupting you." Don’t make personal remarks about someone’s appearance or clothing.  Keep judgmental or nasty comments to yourself and avoid gossiping and talking behind someone's back. Sharing credit, humbling asking questions, acknowledging others and smiling all have positive impacts and demonstrate civility.
  91 lectures
Mots-clés :
91 lectures

Tips & Co. #389 - Etiquette in the workplace … Advice no.2

Be polite – Hold doors (even the elevator) for people. If you're asking for something, or asking someone to do something, say "please." If someone does something for you, or gives you something, say "thank you." Say "Excuse me." if you want someone to get out of your way, if you bump into someone, if you walk between two people having a conversation, or if you need to interrupt a conversation.
  241 lectures
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241 lectures

Tips & Co. #388 - Handwritten note-taking

It is more and more common to take notes on electronic applications instead of by hand.

A study conducted by Princeton in 2014 shows that when we use a keyboard to take notes, we do not absorb the material optimally, primarily because we transcript word for word instead of rephrasing in our own words. The act of typing rapidly without trying to grasp the real sense of words harms the comprehension and learning process.

Taking notes electronically might be more efficient, but doing it by hand is more effective!

https://journals.sagepub.com/doi/abs/10.1177/0956797614524581

  253 lectures
Mots-clés :
253 lectures

Tips & Co. #384 - Etiquette in the workplace … Advice no.1

Be cordial – Greet people when you arrive, when you leave, when you pass in the hall or when you encounter them in the elevator.  A simple "Good morning", "Hello", "Goodbye" or "Goodnight” will do. Look them in the eye. Make an effort to exchange polite conversation and shake hands when you're introduced to someone. You don’t have to get into a long conversation, but simply acknowledge their presence.

  241 lectures
Mots-clés :
241 lectures

Tips & Co. #383 - When coworkers speak loudly

In an open space environment, when your coworkers speak loudly it is useless to suffer silently, but none the less, do not flare up shouting “Can you shut-up?”.Bring up the issue tactfully, and try to ask nicely:
  • “Could you please lower your voice?”
  • “Please, make a little bit less noise. I know you probably don’t realize it but it is really disturbing”
  • “I have trouble focusing while you are talking. I’d really appreciate if you could talk a bit further away”

… Usually, people do not realize how loud they speak, so they will probably appreciate an amiable reminder. Do it with a smile and it is almost certain that no one would be offended. Be direct and tactful, but never attack personally.
  269 lectures
269 lectures

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« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

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Xavier Aymé, Chef des opérations | Mercator Canada Inc.

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