Organisme Formateur agréé par Emploi-Québec - Agrément # 0057911

Savoir-Agir@Work

Tips & Co. #493- So Little Time

Le client na pas toujours raison 1
Are all hours created equal? On our watches, yes, but not necessarily in our minds: Upcoming events may alter the way we think about and use the prece...
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  828 lectures
828 lectures

Tips & Co. #270 - At the last minute

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It’s never good to do things at the last minute. You are powered by urgency and adrenaline.  It's loaded with risk and extra expense.  It is...
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  2083 lectures
2083 lectures

Tips & Co. #255 - It takes 64 seconds


It takes 64 seconds to retrieve your train of thought after an interruption by an e-mail. (T. Jackson, PhD, Loughborough University) That means if you...
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  1764 lectures
1764 lectures

Tips & Co. #239 - 2 steps when feeling overwhelmed

Tips & Co. #239 - 2 steps when feeling overwhelmed
When feeling overwhelmed, it’s tempting to respond by working harder. But humans are "cyclical" so working more doesn’t just make you miserable, it ma...
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  2179 lectures
2179 lectures

Tips & Co. #235 - Short-term gain, long-term pain

Tips & Co. #235 - Short-term gain, long-term pain
When decisions aren’t made, procrastination kicks in, nothing gets done and time is wasted. Avoidance uses up more time than actually making the decis...
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  2233 lectures
2233 lectures

Tips & Co. #226 - The never-ending team meetings

Tips & Co. #226 - The never-ending team meetings
Although you may not be in a position to have control of a meeting, you can always have control of your own time. The next time you are asked to atten...
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  2422 lectures
2422 lectures

Tips & Co. #223 - When saying "NO" is too difficult

Tips & Co. #223 - When saying "NO" is too difficult
Are you always saying "yes" to everyone else’s priorities instead of focusing on yours? You can’t protect your time unless you know how to decline req...
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  2057 lectures
2057 lectures

Tips & Co. #221 - The speedy email

Tips & Co. #221 - The speedy email
Try spending a few minutes organizing your thoughts before you begin writing that email. Though it will take a few minutes longer to do this, it will ...
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  1959 lectures
1959 lectures

Achieving Objectives - Going Beyond New Year's Resolutions!

Achieving Objectives - Going Beyond New Year's Resolutions!
The New Year is when many of us step back, take a good look at our lives and careers, and resolve to change things for the better.  We make a lis...
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  16559 lectures
16559 lectures

Tips & Co. #193 - Create a new morning routine

Research shows that chronic workplace stress typically begins at the beginning of the workday and then escalates as the day progresses. Interrupt the ...
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  2218 lectures
2218 lectures

Tips & Co. #191- Rearranging our prejudices

"A great many people think they are thinking when they are merely rearranging their prejudices..."  - William James
  2234 lectures
2234 lectures

Tips & Co. #190 - Generate a positive impression

We all know the importance of first impressions. We also know that we will never have a second chance to make a good first impression and that impress...
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  2268 lectures
2268 lectures

Tips & Co. #189 - Do you have a "serviçocentriste" attitude?

Do you demonstrate your interest in the client?Do you ask the right questions and do you listen carefully?Are you patient, understanding and helpful?A...
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  2077 lectures
2077 lectures

Tips & Co. #184 - To reduce our worries

A theory states that doing anything over and over again gets you bored fast (like riding an elevator up and down again and again). You can do the same...
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  2310 lectures
2310 lectures

The Routine that Hinders our Effectiveness

The Routine that Hinders our Effectiveness
Despite your willingness, efforts, and your engagement to be effective, you will simply not succeed! Days come by and all look the same. You get in to...
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  2824 lectures
2824 lectures

Tips & Co. #173 - Engage in play

Playing unleashes creativity and innovation. It allows us to relax and energizes us, which helps us to discover new ways of thinking and solving probl...
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  3052 lectures
3052 lectures

Tips & Co. #172 - Loving working

The distinction between "Loving your work" and "Loving working." "I love my work" refers to enjoying the activity and the work itself. "I love to work...
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  2318 lectures
2318 lectures

Tips & Co. #158 - Minimize interruptions

Check emails only at predetermined specific times, so that your workflow is not continually interrupted by new email notifications.
  2098 lectures
2098 lectures

Tips & Co. #154 - A State of Mind

Efficiency is not always something we DO, but something we ARE. Efficiency is a state of mind. 
  2261 lectures
2261 lectures

Tips & Co. #150 - A Matter of Time

In a time where we are all in a rush and everything moves quickly, the clientele demands that service be rendered quicker and quicker. The keyword is ...
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  2183 lectures
2183 lectures

Tips & Co. #148 - Focusing on Opportunities

There will always be obstacles (Challenges, deadlines, limited resources, and people working against you), and there will always be opportunities (New...
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  2534 lectures
2534 lectures

Tips & Co. #146 - Autopilot Mode

In our work environment we are constantly submerged by information, solicitations, requests (pop-ups, interruptions, ringers, bips...) much of it is u...
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  2086 lectures
2086 lectures

Tips & Co. #145 - Useless Emails

Do not bombard your collaborators with useless email. If your exchanges go over three emails, think about changing your communication channel. A phone...
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  2691 lectures
2691 lectures

Tips & Co. #144 - Measuring Success

Start measuring success in terms of time management – not your daily level of « busy-ness » but by determining important tasks accomplished and your p...
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  2137 lectures
2137 lectures

Tips & Co. #140 - Achievement and Success

Achievement is not success. Achievement is a succession of failures and successes. Both teach us essential lessons and have their value. Succeeding is...
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  2304 lectures
2304 lectures

Tips & Co. #135 - More Time

It’s impossible to find "more" time! If you need time to do something important, you’ll have to make time by eliminating some activities that are of l...
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  2153 lectures
2153 lectures

Being Assertive - It's All About Respect!


Assertiveness is the ability to express our feelings, sensations, thoughts, opinions, convictions and preferences freely, openly and directly regardle...
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  20397 lectures
20397 lectures

Tips & Co. #133 - Creativity Booster

To close oneself in an office with earplugs allows to concentrate better, but does not allow to think better. A little bit of noise is even preferable...
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  2288 lectures
2288 lectures

Tips & Co. #126 - Creative Reflection

During waiting periods, take this opportunity to do some creative thinking. This practice will help you to be innovative in problem-solving, planning ...
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  2877 lectures
2877 lectures

Tips & Co. #123 - Managing Emails

Opening an email should be followed by an action : - Filing- Deleting- Replying- Planning to follow-up Deal with ALL emails until your inbox is empty!
  2486 lectures
2486 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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