Savoir-Agir@Work

Tips & Co. #226 - The never-ending team meetings

Tips & Co. #226 - The never-ending team meetings
Although you may not be in a position to have control of a meeting, you can always have control of your own time. The next time you are asked to atten...
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  2427 lectures
2427 lectures

Tips & Co. #223 - When saying "NO" is too difficult

Tips & Co. #223 - When saying "NO" is too difficult
Are you always saying "yes" to everyone else’s priorities instead of focusing on yours? You can’t protect your time unless you know how to decline req...
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  2058 lectures
2058 lectures

Tips & Co. #221 - The speedy email

Tips & Co. #221 - The speedy email
Try spending a few minutes organizing your thoughts before you begin writing that email. Though it will take a few minutes longer to do this, it will ...
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  1964 lectures
1964 lectures

Achieving Objectives - Going Beyond New Year's Resolutions!

Achieving Objectives - Going Beyond New Year's Resolutions!
The New Year is when many of us step back, take a good look at our lives and careers, and resolve to change things for the better.  We make a lis...
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  16563 lectures
16563 lectures

Tips & Co. #193 - Create a new morning routine

Research shows that chronic workplace stress typically begins at the beginning of the workday and then escalates as the day progresses. Interrupt the ...
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  2220 lectures
2220 lectures

Tips & Co. #191- Rearranging our prejudices

"A great many people think they are thinking when they are merely rearranging their prejudices..."  - William James
  2234 lectures
2234 lectures

Tips & Co. #190 - Generate a positive impression

We all know the importance of first impressions. We also know that we will never have a second chance to make a good first impression and that impress...
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  2270 lectures
2270 lectures

Tips & Co. #189 - Do you have a "serviçocentriste" attitude?

Do you demonstrate your interest in the client?Do you ask the right questions and do you listen carefully?Are you patient, understanding and helpful?A...
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  2078 lectures
2078 lectures

Tips & Co. #184 - To reduce our worries

A theory states that doing anything over and over again gets you bored fast (like riding an elevator up and down again and again). You can do the same...
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  2312 lectures
2312 lectures

The Routine that Hinders our Effectiveness

The Routine that Hinders our Effectiveness
Despite your willingness, efforts, and your engagement to be effective, you will simply not succeed! Days come by and all look the same. You get in to...
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  2832 lectures
2832 lectures

Tips & Co. #173 - Engage in play

Playing unleashes creativity and innovation. It allows us to relax and energizes us, which helps us to discover new ways of thinking and solving probl...
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  3057 lectures
3057 lectures

Tips & Co. #172 - Loving working

The distinction between "Loving your work" and "Loving working." "I love my work" refers to enjoying the activity and the work itself. "I love to work...
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  2323 lectures
2323 lectures

Tips & Co. #158 - Minimize interruptions

Check emails only at predetermined specific times, so that your workflow is not continually interrupted by new email notifications.
  2102 lectures
2102 lectures

Tips & Co. #154 - A State of Mind

Efficiency is not always something we DO, but something we ARE. Efficiency is a state of mind. 
  2265 lectures
2265 lectures

Tips & Co. #150 - A Matter of Time

In a time where we are all in a rush and everything moves quickly, the clientele demands that service be rendered quicker and quicker. The keyword is ...
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  2185 lectures
2185 lectures

Tips & Co. #148 - Focusing on Opportunities

There will always be obstacles (Challenges, deadlines, limited resources, and people working against you), and there will always be opportunities (New...
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  2541 lectures
2541 lectures

Tips & Co. #146 - Autopilot Mode

In our work environment we are constantly submerged by information, solicitations, requests (pop-ups, interruptions, ringers, bips...) much of it is u...
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  2088 lectures
2088 lectures

Tips & Co. #145 - Useless Emails

Do not bombard your collaborators with useless email. If your exchanges go over three emails, think about changing your communication channel. A phone...
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  2692 lectures
2692 lectures

Tips & Co. #144 - Measuring Success

Start measuring success in terms of time management – not your daily level of « busy-ness » but by determining important tasks accomplished and your p...
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  2137 lectures
2137 lectures

Tips & Co. #140 - Achievement and Success

Achievement is not success. Achievement is a succession of failures and successes. Both teach us essential lessons and have their value. Succeeding is...
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  2306 lectures
2306 lectures

Tips & Co. #135 - More Time

It’s impossible to find "more" time! If you need time to do something important, you’ll have to make time by eliminating some activities that are of l...
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  2156 lectures
2156 lectures

Being Assertive - It's All About Respect!


Assertiveness is the ability to express our feelings, sensations, thoughts, opinions, convictions and preferences freely, openly and directly regardle...
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  20402 lectures
20402 lectures

Tips & Co. #133 - Creativity Booster

To close oneself in an office with earplugs allows to concentrate better, but does not allow to think better. A little bit of noise is even preferable...
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  2292 lectures
2292 lectures

Tips & Co. #126 - Creative Reflection

During waiting periods, take this opportunity to do some creative thinking. This practice will help you to be innovative in problem-solving, planning ...
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  2878 lectures
2878 lectures

Tips & Co. #123 - Managing Emails

Opening an email should be followed by an action : - Filing- Deleting- Replying- Planning to follow-up Deal with ALL emails until your inbox is empty!
  2490 lectures
2490 lectures

Tips & Co. #122 - I Don't Have Time

Every time you say "I don’t have time" what you are really saying is "it wasn't important enough to make it to the top of the list".We all have the sa...
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  2540 lectures
2540 lectures

Tips & Co. #118 - Being Creative

Take advantage of inevitable waits to engage in creative reflection. This trick will help you be more innovative in your problem-solving, planning and...
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  3001 lectures
3001 lectures

Tips & Co. #113 - The Power of Mornings

Try to make important decisions in the morning, when self-control, energy levels and willpower are at their best.
  2419 lectures
2419 lectures

Tips & Co. #112 - Priorities

Having a sense of priorities is differentiating essential from accessory. It’s knowing the difference between what is important and what is urgent.&nb...
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  3054 lectures
3054 lectures

Beware of Presenteeism - a Sign of Ineffiency!


The term “presenteeism” has been used widely in management magazines recently. It describes a situation in which we show up to work in a state where w...
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  4194 lectures
4194 lectures

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Ville de Québec

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Xavier Aymé, Chef des opérations | Mercator Canada Inc.

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