Savoir-Agir@Work

Tips & Co. #191- Rearranging our prejudices

"A great many people think they are thinking when they are merely rearranging their prejudices..."  - William James
  2234 lectures
2234 lectures

Tips & Co. #190 - Generate a positive impression

We all know the importance of first impressions. We also know that we will never have a second chance to make a good first impression and that impress...
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  2271 lectures
2271 lectures

Tips & Co. #189 - Do you have a "serviçocentriste" attitude?

Do you demonstrate your interest in the client?Do you ask the right questions and do you listen carefully?Are you patient, understanding and helpful?A...
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  2078 lectures
2078 lectures

Tips & Co. #184 - To reduce our worries

A theory states that doing anything over and over again gets you bored fast (like riding an elevator up and down again and again). You can do the same...
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  2312 lectures
2312 lectures

The Routine that Hinders our Effectiveness

The Routine that Hinders our Effectiveness
Despite your willingness, efforts, and your engagement to be effective, you will simply not succeed! Days come by and all look the same. You get in to...
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  2834 lectures
2834 lectures

Tips & Co. #173 - Engage in play

Playing unleashes creativity and innovation. It allows us to relax and energizes us, which helps us to discover new ways of thinking and solving probl...
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  3057 lectures
3057 lectures

Tips & Co. #172 - Loving working

The distinction between "Loving your work" and "Loving working." "I love my work" refers to enjoying the activity and the work itself. "I love to work...
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  2323 lectures
2323 lectures

Tips & Co. #158 - Minimize interruptions

Check emails only at predetermined specific times, so that your workflow is not continually interrupted by new email notifications.
  2105 lectures
2105 lectures

Tips & Co. #154 - A State of Mind

Efficiency is not always something we DO, but something we ARE. Efficiency is a state of mind. 
  2266 lectures
2266 lectures

Tips & Co. #150 - A Matter of Time

In a time where we are all in a rush and everything moves quickly, the clientele demands that service be rendered quicker and quicker. The keyword is ...
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  2186 lectures
2186 lectures

Tips & Co. #148 - Focusing on Opportunities

There will always be obstacles (Challenges, deadlines, limited resources, and people working against you), and there will always be opportunities (New...
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  2543 lectures
2543 lectures

Tips & Co. #146 - Autopilot Mode

In our work environment we are constantly submerged by information, solicitations, requests (pop-ups, interruptions, ringers, bips...) much of it is u...
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  2090 lectures
2090 lectures

Tips & Co. #145 - Useless Emails

Do not bombard your collaborators with useless email. If your exchanges go over three emails, think about changing your communication channel. A phone...
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  2693 lectures
2693 lectures

Tips & Co. #144 - Measuring Success

Start measuring success in terms of time management – not your daily level of « busy-ness » but by determining important tasks accomplished and your p...
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  2138 lectures
2138 lectures

Tips & Co. #140 - Achievement and Success

Achievement is not success. Achievement is a succession of failures and successes. Both teach us essential lessons and have their value. Succeeding is...
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  2306 lectures
2306 lectures

Tips & Co. #135 - More Time

It’s impossible to find "more" time! If you need time to do something important, you’ll have to make time by eliminating some activities that are of l...
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  2159 lectures
2159 lectures

Being Assertive - It's All About Respect!


Assertiveness is the ability to express our feelings, sensations, thoughts, opinions, convictions and preferences freely, openly and directly regardle...
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  20403 lectures
20403 lectures

Tips & Co. #133 - Creativity Booster

To close oneself in an office with earplugs allows to concentrate better, but does not allow to think better. A little bit of noise is even preferable...
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  2294 lectures
2294 lectures

Tips & Co. #126 - Creative Reflection

During waiting periods, take this opportunity to do some creative thinking. This practice will help you to be innovative in problem-solving, planning ...
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  2886 lectures
2886 lectures

Tips & Co. #123 - Managing Emails

Opening an email should be followed by an action : - Filing- Deleting- Replying- Planning to follow-up Deal with ALL emails until your inbox is empty!
  2490 lectures
2490 lectures

Tips & Co. #122 - I Don't Have Time

Every time you say "I don’t have time" what you are really saying is "it wasn't important enough to make it to the top of the list".We all have the sa...
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  2540 lectures
2540 lectures

Tips & Co. #118 - Being Creative

Take advantage of inevitable waits to engage in creative reflection. This trick will help you be more innovative in your problem-solving, planning and...
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  3003 lectures
3003 lectures

Tips & Co. #113 - The Power of Mornings

Try to make important decisions in the morning, when self-control, energy levels and willpower are at their best.
  2421 lectures
2421 lectures

Tips & Co. #112 - Priorities

Having a sense of priorities is differentiating essential from accessory. It’s knowing the difference between what is important and what is urgent.&nb...
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  3056 lectures
3056 lectures

Beware of Presenteeism - a Sign of Ineffiency!


The term “presenteeism” has been used widely in management magazines recently. It describes a situation in which we show up to work in a state where w...
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  4195 lectures
4195 lectures

Tips & Co. #107 - Managing Your Inbox

According to a study by the Observatoire de Responsabilité Sociétale des Entreprises in France (ORSE), 56% of employees spend over 2 hours a day manag...
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  2999 lectures
2999 lectures

Tips & Co. #103 - Taking Control of the Situation

When negotiating (a sale, a raise, a promotion ...) learn to be comfortable with sitting in silence and taking your time to craft a thoughtful respons...
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  2988 lectures
2988 lectures

Tips & Co. #101 - Learning a New Skill

The key to learning something new is to stop focusing on the end goal. Instead, focus on the process of learning the new skill. This will help you con...
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  3090 lectures
3090 lectures

Tips & Co. #96 - Mistakes

Everyone makes mistakes. What's important is how you respond to them and what you learn from them. US President Ronald Reagan said: "What should happe...
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  3510 lectures
3510 lectures

Tips & Co. #93 - The Myth of Time as Our Enemy

The person who is always chasing their tail, who is busy putting out fires, and who misses deadlines will always see time as the enemy. However, as it...
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  3140 lectures
3140 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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