In a challenging intercultural situation follow these steps:
1. Define the facts, not your perception.
2. Analyze your own reactions and emotions. Where do they come from? Values, beliefs, the way you view the world?
3. Analyze the other person’s reactions and emotions. Where do they come from? Values, beliefs, the way they view the world?
4. Together look for a way to engage in a conversation that will help you validate / understand, to find solutions together.