Le client na pas toujours raison 1

If you are looking to create positive change at work, it is likely that you will also create discomfort.

Normally, when we want to suggest/impose/apply something new, we say:

• “This is a very good idea…”

• “It will improve our work…”

• “This is a better way to do things…”

What is more difficult (but useful) is to say all this in addition to saying:

• “…and it will make some people uncomfortable.”

Then continue this conversation.

Do not avoid or ignore talking about discomfort… rather accept it and incorporate it.