Le client na pas toujours raison 1

Saying no should be a moment of empowerment, when you take responsibility for yourself and resist the pressure, or the urge, to satisfy someone else instead.

If you still find it hard to get the word out, you can say no with a mild and diplomatic refusal.

Next time you want to say NO while softening the blow try a ‘’I’m not comfortable with that’’ or a ‘’That’s probably not going to work for me’’

It will get the job done as well as NO!