You are in a situation where exchanging with your interlocutor is an INTERCULTURAL CHALLENGE? Do this โฆ
โข Define the facts, not your perception of the facts.
โข Analyze your own reactions and emotions. Where do they come from? From your values, beliefs, how YOU see the world?
โข Analyze your interlocutorโs reactions and emotions. Where do they come from? From their values, beliefs, how THEY see the world.
โข Together, look for a way to engage in a conversation that will help you validate/understand, finding solutions together.