Le client na pas toujours raison 1

Most of us often face the same complaints or issues, day after day – we therefore tend to stop listening and to begin offering solutions. 

But the customer has not yet reached the step of problem resolution, he wants to make you understand his point of view and feel that you are really listening. If you skip this step too quickly, the customer will refuse your solutions, will come back to his story, will put the emphasis on the negative aspects, etc.