Savoir-Agir@Work

Tips & Co. #493- So Little Time

Le client na pas toujours raison 1
Are all hours created equal? On our watches, yes, but not necessarily in our minds: Upcoming events may alter the way we think about and use the prece...
Lire la suite
  837 lectures
837 lectures

Tips & Co. #270 - At the last minute

tete laby.jpg
It’s never good to do things at the last minute. You are powered by urgency and adrenaline.  It's loaded with risk and extra expense.  It is...
Lire la suite
  2092 lectures
2092 lectures

Tips & Co. #255 - It takes 64 seconds


It takes 64 seconds to retrieve your train of thought after an interruption by an e-mail. (T. Jackson, PhD, Loughborough University) That means if you...
Lire la suite
  1772 lectures
1772 lectures

Tips & Co. #239 - 2 steps when feeling overwhelmed

Tips & Co. #239 - 2 steps when feeling overwhelmed
When feeling overwhelmed, it’s tempting to respond by working harder. But humans are "cyclical" so working more doesn’t just make you miserable, it ma...
Lire la suite
  2191 lectures
2191 lectures

Tips & Co. #235 - Short-term gain, long-term pain

Tips & Co. #235 - Short-term gain, long-term pain
When decisions aren’t made, procrastination kicks in, nothing gets done and time is wasted. Avoidance uses up more time than actually making the decis...
Lire la suite
  2240 lectures
2240 lectures

Tips & Co. #226 - The never-ending team meetings

Tips & Co. #226 - The never-ending team meetings
Although you may not be in a position to have control of a meeting, you can always have control of your own time. The next time you are asked to atten...
Lire la suite
  2440 lectures
2440 lectures

Tips & Co. #223 - When saying "NO" is too difficult

Tips & Co. #223 - When saying "NO" is too difficult
Are you always saying "yes" to everyone else’s priorities instead of focusing on yours? You can’t protect your time unless you know how to decline req...
Lire la suite
  2060 lectures
2060 lectures

Tips & Co. #221 - The speedy email

Tips & Co. #221 - The speedy email
Try spending a few minutes organizing your thoughts before you begin writing that email. Though it will take a few minutes longer to do this, it will ...
Lire la suite
  1965 lectures
1965 lectures

Achieving Objectives - Going Beyond New Year's Resolutions!

Achieving Objectives - Going Beyond New Year's Resolutions!
The New Year is when many of us step back, take a good look at our lives and careers, and resolve to change things for the better.  We make a lis...
Lire la suite
  16574 lectures
16574 lectures

Tips & Co. #193 - Create a new morning routine

Research shows that chronic workplace stress typically begins at the beginning of the workday and then escalates as the day progresses. Interrupt the ...
Lire la suite
  2226 lectures
2226 lectures

Tips & Co. #191- Rearranging our prejudices

"A great many people think they are thinking when they are merely rearranging their prejudices..."  - William James
  2238 lectures
2238 lectures

Tips & Co. #190 - Generate a positive impression

We all know the importance of first impressions. We also know that we will never have a second chance to make a good first impression and that impress...
Lire la suite
  2273 lectures
2273 lectures

Tips & Co. #189 - Do you have a "serviçocentriste" attitude?

Do you demonstrate your interest in the client?Do you ask the right questions and do you listen carefully?Are you patient, understanding and helpful?A...
Lire la suite
  2081 lectures
2081 lectures

Tips & Co. #184 - To reduce our worries

A theory states that doing anything over and over again gets you bored fast (like riding an elevator up and down again and again). You can do the same...
Lire la suite
  2315 lectures
2315 lectures

The Routine that Hinders our Effectiveness

The Routine that Hinders our Effectiveness
Despite your willingness, efforts, and your engagement to be effective, you will simply not succeed! Days come by and all look the same. You get in to...
Lire la suite
  2840 lectures
2840 lectures

Tips & Co. #173 - Engage in play

Playing unleashes creativity and innovation. It allows us to relax and energizes us, which helps us to discover new ways of thinking and solving probl...
Lire la suite
  3059 lectures
3059 lectures

Tips & Co. #172 - Loving working

The distinction between "Loving your work" and "Loving working." "I love my work" refers to enjoying the activity and the work itself. "I love to work...
Lire la suite
  2327 lectures
2327 lectures

Tips & Co. #158 - Minimize interruptions

Check emails only at predetermined specific times, so that your workflow is not continually interrupted by new email notifications.
  2107 lectures
2107 lectures

Tips & Co. #154 - A State of Mind

Efficiency is not always something we DO, but something we ARE. Efficiency is a state of mind. 
  2272 lectures
2272 lectures

Tips & Co. #150 - A Matter of Time

In a time where we are all in a rush and everything moves quickly, the clientele demands that service be rendered quicker and quicker. The keyword is ...
Lire la suite
  2192 lectures
2192 lectures

Tips & Co. #148 - Focusing on Opportunities

There will always be obstacles (Challenges, deadlines, limited resources, and people working against you), and there will always be opportunities (New...
Lire la suite
  2551 lectures
2551 lectures

Tips & Co. #146 - Autopilot Mode

In our work environment we are constantly submerged by information, solicitations, requests (pop-ups, interruptions, ringers, bips...) much of it is u...
Lire la suite
  2097 lectures
2097 lectures

Tips & Co. #145 - Useless Emails

Do not bombard your collaborators with useless email. If your exchanges go over three emails, think about changing your communication channel. A phone...
Lire la suite
  2696 lectures
2696 lectures

Tips & Co. #144 - Measuring Success

Start measuring success in terms of time management – not your daily level of « busy-ness » but by determining important tasks accomplished and your p...
Lire la suite
  2139 lectures
2139 lectures

Tips & Co. #140 - Achievement and Success

Achievement is not success. Achievement is a succession of failures and successes. Both teach us essential lessons and have their value. Succeeding is...
Lire la suite
  2312 lectures
2312 lectures

Tips & Co. #135 - More Time

It’s impossible to find "more" time! If you need time to do something important, you’ll have to make time by eliminating some activities that are of l...
Lire la suite
  2160 lectures
2160 lectures

Being Assertive - It's All About Respect!


Assertiveness is the ability to express our feelings, sensations, thoughts, opinions, convictions and preferences freely, openly and directly regardle...
Lire la suite
  20409 lectures
20409 lectures

Tips & Co. #133 - Creativity Booster

To close oneself in an office with earplugs allows to concentrate better, but does not allow to think better. A little bit of noise is even preferable...
Lire la suite
  2295 lectures
2295 lectures

Tips & Co. #126 - Creative Reflection

During waiting periods, take this opportunity to do some creative thinking. This practice will help you to be innovative in problem-solving, planning ...
Lire la suite
  2892 lectures
2892 lectures

Tips & Co. #123 - Managing Emails

Opening an email should be followed by an action : - Filing- Deleting- Replying- Planning to follow-up Deal with ALL emails until your inbox is empty!
  2491 lectures
2491 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

Prêt à passer à l’action?

Contactez-nous pour planifier votre formation