Le client na pas toujours raison 1

Obviously, you can prove your point, and even have the last word. Maybe you’re even in the right.

However, right or wrong, your efforts will be in vain: It is impossible to win an argument with a client.

Your goal is to acquire, retain and grow a loyal customer base, not be right.

If you win the argument, you risk damaging the relationship with the client.

Whether your organization is private or public, this is always a LOSING outcome for YOU.

The customer is not always right …

But they’re still the customer.

We must find a fair solution to respond to their requests while respecting the needs of the organization!