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Tips & Co. (anglais)

Tips & Co. #556 - Decisions, decisions, decisions

Le client na pas toujours raison 1
It is estimated that an adult makes approximately 35,000 decisions a day. That doesn’t leave much headspace for the rest of our day-to-day existence. ...
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  13 lectures
13 lectures

Tips & Co. #555 - Focusing on Opportunities

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There will always be obstacles (Challenges, deadlines, limited resources, and people working against you), and there will always be opportunities (New...
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  29 lectures
29 lectures

Tips & Co. #554 - The art of public speaking

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Master the art of public speaking by acquiring more self-confidence. There is no miracle, it is important to prepare yourself in advance. The more you...
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  29 lectures
29 lectures

Tips & Co. #553 - Making a Client Wait

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Never make a client wait for long without explaining your process and the reason for the delay. When you get back to him, always thank him for his pat...
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  28 lectures
28 lectures

Tips & Co. #552 - Why Soft Skills Matter

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While your technical skills may get your foot in the door, your people skills are what open most of the doors to come.  It's just not enough to b...
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  28 lectures
28 lectures

Tips & Co. #551 - Negativity

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A single person with a poor attitude – someone who is chronically negative – can destroy the morale of an entire team if left unchecked. If that perso...
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  43 lectures
43 lectures

Tips & Co. #550 - Dusting yourself off

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We all know the proverb: "Fool me once, shame on you; fool me twice, shame on me."  But is it really better to be safe than sorry? We often try t...
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  44 lectures
44 lectures

Tips & Co. #549 - Three Versions to Every Story

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There are usually three versions of a story or of a contentious situation: yours, the others and reality. By readying yourself to see all sides of a s...
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  40 lectures
40 lectures

Tips & Co. #548 - Customer Service Etiquette

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Following customer service etiquette allows us to gain trust from the clientele and increase the comfort level between the customers and the service r...
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  61 lectures
61 lectures

Tips & Co. #547 - Managing emails

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Opening an email should be followed by an action:  • Filing • Deleting • Replying • Planning to follow-up  Deal with ALL emails until your i...
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  73 lectures
73 lectures

Tips & Co. #546 - Blaming is useless

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Blaming is often a natural response when things go wrong. The biggest disappointment is that it doesn’t work. Nothing is as professional as the abilit...
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  89 lectures
89 lectures

Tips & Co. #545 - Proactive People

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Proactive people decide what's going to happen next. They set the pace, outline the strategy, and initiate action instead of just reacting.  Find...
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  67 lectures
67 lectures

Tips & Co. #544 - Who Listens Reaps

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« He who speaks sows, he who listens reaps.” This Japanese saying reminds us of the importance of practicing active listening. The key element of good...
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  92 lectures
92 lectures

Tips & Co. #543 - Empathy

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Empathy is beneficial for our brain.  Listening to others allows a strong concentration of mirror neurons in our brain. These neurons of learning...
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  149 lectures
149 lectures

Tips & Co. #542 - Creative Réflexion

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During waiting periods, take this opportunity to do some creative thinking. This practice will help you to be innovative in problem-solving, planning ...
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  186 lectures
186 lectures

Tips & Co. #541 - Choosing Your Words

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Choosing your words wisely can make all the difference in how people perceive you. Instead of sounding like a complainer and a whiner by saying "I hav...
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  103 lectures
103 lectures

Tips & Co. #540 - Ungrateful customers

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One of the most common reasons for customers to be ungrateful is that they start to perceive that you and the people they deal with just don't care. D...
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  97 lectures
97 lectures

Tips & Co. #539 - Vocabulary matters

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If your vocabulary is limited, nuance goes out the window. It’s not only about using professional jargon (every industry, trade and occupation has its...
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  117 lectures
117 lectures

Tips & Co. #538 - Have an unresponsive coworker?

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Try this five steps approach: 1. Examine your attitude - Start with the assumption that your coworker actually does care about doing a good job but th...
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  115 lectures
115 lectures

Tips & Co. #537 - Autopilot mode

Le client na pas toujours raison 1
In our work environment we are constantly submerged by information, solicitations, requests (pop-ups, interruptions, ringers, bips...)   muc...
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  102 lectures
102 lectures

Tips & Co. #536 - Turn the Situation Around

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When a client is aggressive, a colleague disrespectful or your boss is being rude - don’t take it personally too quickly. Instead of thinking: “Why is...
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  112 lectures
112 lectures

Tips & Co. #535 - Stop and Listen

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Most of us often face the same complaints or issues, day after day – we therefore tend to stop listening and to begin offering solutions.  But th...
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  130 lectures
130 lectures

Tips & Co. #534 - Measuring Daily Success

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Start measuring your success in time management – not in your daily level of busyness but in identifying the important tasks which were accomplished a...
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  125 lectures
125 lectures

Tips & Co. #533 - You Might Have Gone Through This

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Did you know that 80% of presented psychological harassment complaints at the workplace don’t meet essential criteria?  It’s a sign of an issue i...
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  132 lectures
132 lectures

Tips & Co. #532 - The importance of humility

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Research shows that humility helps build trust with colleagues. By admitting doubt or error and acknowledging mistakes, we are seen as trustworthy and...
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  135 lectures
135 lectures

Tips & Co. #531 - E-Manners

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Don’t answer a telephone call with an e-mail. Or an e-mail with a text message. Or a text with a social network message. In the communication hierarch...
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  122 lectures
122 lectures

Tips & Co. #530 - What About the Easy Customers?

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We all have difficult customers, and we usually invest our best efforts (time, patience, energy, emotions, etc.) with them.  And the easy, friend...
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  151 lectures
151 lectures

Tips & Co. #529 - Under-promise and over-deliver

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One of the most effective rules you can use is to set realistic and sustainable deadlines. In other words, you should overestimate the time you need t...
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  142 lectures
142 lectures

Tips & Co. #528 - The real relationship

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Give importance to the « real » professional relationship. Pay attention to the individual (client, colleague, etc.) who’s in front of you, by concent...
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  136 lectures
136 lectures

Tips & Co. #527 - Change

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When there’s a change in your team or your organization, you face two choices: You can fight with the person responsible for implementing the change, ...
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  156 lectures
156 lectures
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Ville de Québec

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