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Le blogue de Solutions & Co.

Le blogue de Solutions & Co.

Tips & Co. - Messy and cluttered desks


Mess can be a distraction and nothing that distracts allows an effective use of your time.

If your main workspace (physical or virtual) is messy, you’ll end up wasting time looking for things or constantly be distracted by non-priority tasks.

Remember that a cluttered desk translates to a cluttered mind. Don’t wait, get started on your Spring cleaning!

Tips & Co. - From a group to… teamwork


A team is not automatically effective just because a group of competent and talented people is called to work together.

Groups must go through essential evolution that will start by a grouping of individuals – to arrive at a fully developed and successful team.

When people come together to create a team, it starts with a group of people, each with their own vision, their own ideas, and their own agenda. Then, they start to develop common goals and, by uniting their efforts to reach success, they become a group. It is only once they are entirely united and integrated and they feel all responsible for the results that they can call themselves a “team”.

Tips & Co. - Sailing vs Floating


Seth Godin said it so well in his post titled:  Without a sail.

" A sailboat without a sail might float. For a long time, in fact. But without a sail, it can't go anywhere, can't fulfill its function. Floating is insufficient. "

I have seen people float around for a lifetime, a whole career. With no direction, no purpose, at the mercy of circumstances. Floating is not only insufficient, it’s also very unsatisfying.

Tips & Co. - The Importance of Active Listening


Our education has always prioritized reading, writing and conversation as the main communication skills, and left listening skills behind.

Most people give little value to the importance of listening more effectively and, when they listen, they are rather preparing a response and thinking about regaining control of the conversation instead of understanding. This habit often results in unhappy customers and ticked-off colleagues and employees.

The ability to listen actively is considered one of the key qualities in a work context. The issue is that most people don’t realize how their bad habits can affect and obstruct their capacity to listen, and consequently, the effectiveness of their communication.

Many among us assume we are good listeners, but it is not the case. Studies show that the untrained listener listens with an average effectiveness rate of 25%. Listening is a skill that can be learned  - a competence that can be developed.

Tips & Co. - Someone to care


Organizations keep making big promises, and service providers struggle to keep those promises.

Sooner or later, it leads to a situation where a broken promise arrives on the customer's lap.

In that moment, what the customer wants most is someone to care.

Professionals do emotional labor all the time. They present the best version of their professional self.

If you care, that's great. If you don't, at least right now, well, it's your job.

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Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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