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Tips & Co. (anglais)

Tips & Co. #532 - The importance of humility

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Research shows that humility helps build trust with colleagues. By admitting doubt or error and acknowledging mistakes, we are seen as trustworthy and...
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  16 lectures
16 lectures

Tips & Co. #531 - E-Manners

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Don’t answer a telephone call with an e-mail. Or an e-mail with a text message. Or a text with a social network message. In the communication hierarch...
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  17 lectures
17 lectures

Tips & Co. #530 - What About the Easy Customers?

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We all have difficult customers, and we usually invest our best efforts (time, patience, energy, emotions, etc.) with them.  And the easy, friend...
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  40 lectures
40 lectures

Tips & Co. #529 - Under-promise and over-deliver

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One of the most effective rules you can use is to set realistic and sustainable deadlines. In other words, you should overestimate the time you need t...
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  29 lectures
29 lectures

Tips & Co. #528 - The real relationship

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Give importance to the « real » professional relationship. Pay attention to the individual (client, colleague, etc.) who’s in front of you, by concent...
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  26 lectures
26 lectures

Tips & Co. #527 - Change

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When there’s a change in your team or your organization, you face two choices: You can fight with the person responsible for implementing the change, ...
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  37 lectures
37 lectures

Tips & Co. #526 - The Quality of our Interactions

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The quality of our social interactions, be they professional or personal, greatly determine the quality and efficiency of a team, a network, an organi...
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  43 lectures
43 lectures

Tips & Co. #525 - Accepting

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Customer service implies accepting others as they are and not how you would like them to be.
  46 lectures
46 lectures

Tips & Co. #524 - Prioritize

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Say yes to every request and you will soon be buried in work. Don’t try to please everyone. Set priorities and plan. Estimate how long each task will ...
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  70 lectures
70 lectures

Tips & Co. #523 - Problem solving

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When you run into a problem, try to think of at least two possible solutions before you take that to your boss. Don’t cultivate a reputation for being...
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  53 lectures
53 lectures

Tips & Co. #522 - Learning to say “no”

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Learning to say “no” is one of the Golden Rules of time management. In 80% of all cases, you won’t need to say “no.” Offer a “conditional yes” instead...
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  43 lectures
43 lectures

Tips & Co. #521 - Email conversation... or not?

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E-Mail is a great tool, however, when you have sensitive or important matters to discuss, communicate orally instead of electronically. Hiding behind ...
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  87 lectures
87 lectures

Tips & Co. #520 - Who are your customers?

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Who are your customers? Your customers are people who buy, but they can also be those who simply benefit from your efforts. These customers may be pay...
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  60 lectures
60 lectures

Tips & Co. #519 - Celebrate your victories and reframe your defeats

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It’s the end of the year, good or bad, satisfying or disappointing, it’s time to take a look back over the past year. Being resilient means being able...
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  91 lectures
Mots-clés :
Failures and opportunities Resilient
91 lectures

Tips & Co. #518 - What to do in an intercultural challenge situation

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You are in a situation where exchanging with your interlocutor is an INTERCULTURAL CHALLENGE? Do this … • Define the facts, not your perception of the...
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  155 lectures
Mots-clés :
Intercultural Communication Chanllenge Communication
155 lectures

Tips & Co. #517 - Moving from values to principles

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Values are formulated in principles to frame and encourage ideal behaviour. Principles are rules derived from values. For example, honesty is a value ...
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  72 lectures
Mots-clés :
Principles Values
72 lectures

Tips & Co. #516 - Do you complain too much?

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Research links poor stress prediction and the inability to gauge your own potential coping resources to the tendency to complain. University of Alabam...
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  80 lectures
Mots-clés :
Stress management
80 lectures

Tips & Co. #515 - Always use positive language

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Positive language is a great way to avoid accidental conflicts sprung from miscommunication. While the change is subtle, the effects are drastic. Say ...
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  84 lectures
Mots-clés :
Positive language
84 lectures

Tips & Co. #514 - Maximizing Productivity Through Improved Focus

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Have you noticed how easily children can become absorbed in what they’re doing? For most of us, however, it can be something of a challenge. But some ...
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  95 lectures
Mots-clés :
Avoid multitasking Manage your stress Concentration Focus
95 lectures

Tips & Co. #513 - If you choose confrontation in the face of incivility

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C.Porath, Associate Professor of Management at the University of Georgetown suggests: If you need to confront a colleague who has been incorrect, ask ...
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  108 lectures
Mots-clés :
security Confrontation
108 lectures

Tips & Co. #512 - The concept of self

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It’s the cognitive and descriptive part of yourself. It’s developing a self-image. Do you really know yourself? Have you ever taken the time to listen...
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  96 lectures
Mots-clés :
know yourself Perception
96 lectures

Tips & Co. #511 - When feedback works and when it doesn’t

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  Feedback is more likely to affect learning, growth and change in areas that pose less of a threat to the recipient’s self-esteem. Learning new ...
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  103 lectures
Mots-clés :
Personality New skills attitudes and habits
103 lectures

Tips & Co. #510 - It's Okay to Say You Don't Know (But Offer Alternatives)

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  If you were to give an outright "No" to a customer's question, that would diminish the value of your service. Of course, you won't always know ...
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  92 lectures
Mots-clés :
Alternative Solutions
92 lectures

Tips & Co. #509 - To get your creative juices flowing

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  When forming ideas, many of us fall back on physical habits – some of us pace, for example, while others sit still. But is one bodily state mor...
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  108 lectures
Mots-clés :
Walk Move Creativity
108 lectures

Tips & Co. #508 - Become an active ally

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  An ally is any person who supports, advocates, or defends another person or group of persons from under-represented or marginalized groups to r...
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  98 lectures
Mots-clés :
Be an ally Support
98 lectures

Tips & Co. #507 - Emotional awareness

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  Emotional awareness is an ability to recognize your own emotions and their effects. People who have this ability:  Know what emotions they...
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  129 lectures
Mots-clés :
emotions Interactions
129 lectures

Tips & Co. #506 - Small talk makes you anxious?

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Some people dread small talk. They worry that it will be boring, awkward, or that they’ll run out of things to say…But it doesn’t have to be painful. ...
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  104 lectures
Mots-clés :
authentic interested interesting
104 lectures

Tips & Co. #505 - Move From Reactive to Proactive Customer Service

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When problems arise – because they will - Don’t cover up service issues. When there are problems don’t choose to be discreet and hide it under the rug...
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  120 lectures
Mots-clés :
problems anticipate customer service
120 lectures

Tips & Co. #504 - Contrôle du désordre

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Is your desk filled with piles of papers? Is your desktop jammed with endless folders? Is your email inbox overflowing? All that clutter and chaos can...
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  138 lectures
Mots-clés :
chaos organisation
138 lectures

Tips & Co. #503 - Would I talk to my grandma like this?

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Whether it's via emails or chats, you must pay attention to your tone and how you respond. A good rule of thumb is to craft a written message and rere...
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  285 lectures
Mots-clés :
Grandma Customer Service
285 lectures
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Ville de Québec

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