Organisme Formateur agréé par Emploi-Québec - Agrément # 0057911

Le blogue de Solutions & Co.

Le blogue de Solutions & Co.

Tips & Co. #425 - Brownout: The withdrawal-from-work syndrome

Although it is lesser known than “burn-out” or “bore-out”, “brown-out” is no less a danger to workers. It is the manifestation of professional exhaustion caused by a lack of motivation in which you do not understand the point or use of your work.

“Brown-out” literally means “a decrease in current” – the discomfort felt as a result of the loss of meaning in the objectives of one’s work. It is a condition that describes a decrease in a worker’s commitment resulting from a loss of meaning at work, a lack of understanding of the “why” in their mission and a lack of perspective regarding their duties.

Without a purpose and a common thread, work be or disenchantment. People suffering from “brown-out” mentally resign from their job and work without really worrying about the quality they produce. These people are looking for work with meaning. In a context where everyday tasks lose meaning, one is alert and capable but completely unmotivated and disengaged.

Therefore, a loss of motivation is the number one symptom of “brown-out”. You drag your feet, you divest yourself, meetings are mundane, you lack attention, you have no interest in what you are doing, you lose your sense of humour, you cave into yourself. Even your family and social life can be affected by professional disinterest.

The French sociologist and philosopher, Edgar Morin explains this feeling well by saying, “meaning at work is often never as essential as when it is missing”. comes useless, futile and discouraging, leading to a sort of disillusionment

  8 lectures
8 lectures

Tips & Co. #424 - The 4 Principles of Communication

Effective communication is a connection between people that allows for the exchange of thoughts, feelings, and ideas, and leads to mutual understanding.

People tend to take the communication process for granted, but ireality, communicating is actually very complex.

To improve the effectiveness of your communication, consider these basic principles:

       1. The message sent is not necessarily the message received.

       2. It is impossible to not communicate.

       3. Every message has both content and feeling.

       4. Nonverbal and paraverbal cues are more believable than verbal cues.

When people are aware of these principles and apply this information, they significantly reduce the likelihood of misunderstanding and conflict and increase the chances of successful and skillful communication.

  16 lectures
16 lectures

Tips & Co. #423 - So many required skills to gain customer loyalty

Nowadays consumers seek a more and more satisfying experience and, in order to gain their loyalty, the staff must go beyond simply taking their order or answering their questions. They must become champions.

They must develop the necessary competences to better serve, inform et satisfy customers. The customer expects their problem to be taken care of personally.  Acting on behalf of the customer means listening to them, discovering their worries or needs, asking insightful questions et offering a solution. To be able to do so, we must be a skilled communicator in order to negotiate and resolve conflicts and problems.

Gaining customer loyalty requires the development of the whole staff interacting with them. If we wait for customers complaints to develop the staff’s competences, it is too late. Studies have shown that 90 % of dissatisfied customers don’t complain…They do business elsewhere!

  30 lectures
30 lectures

Tips & Co. #422 - Dare to take the floor

If you are too shy to assert yourself and if your message is not well articulated, you are missing a lot of occasions and opportunities.

 

You may have the best ideas, but if you can’t communicate them effectively, you may put a lot more time and effort into persuading others compared to someone who knows how to speak with ease.

If fear, shyness, or stage fright stop you and prevent you from reaching your goals, the best way to do so is to leave your comfort zone and to put yourself out there. Intervene more often, express yourself at your next meeting… Be bold!

Speaking with confidence is a skill you learn … And like any other skill, it is mastered through practice.

  40 lectures
40 lectures

Tips & Co. #421 - Enjoyment in the workplace – the corporate atmosphere

A work environment fostering enjoyment stands out by its positive energy. Nowadays people seek for more than money in their work. They want to bring something to table and see it make a difference; they want learn and grow; and they want to feel part of a united and prosperous organization.

Gaining this kind of satisfaction is what keeps people coming back to work, day after day, to make a difference.

Armed with a bit of creativity, a touch of innovation, and a lot of enthusiasm, it is possible to promote a caring and positive work environment that will empower your team.

Adding some fun to your workday remains one of the best things to do.

Having fun doesn’t necessarily mean going crazy or laughing your heads off from 5 to 7. Its as simple as having fun in what you do.

To sum it up, the one who gets some enjoyment at work enjoy it and probably succeeds at it. Having some fun doesn’t mean not taking the work seriously or not doing a good job.

  38 lectures
38 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

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