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Le blogue de Solutions & Co.

Tips & Co. #455 - Not always easy

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Giving and taking criticism is no easy task, but it is a valuable tool in raising and maintaining performance standards.If you adopt a passive, defeat...
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  24 lectures
24 lectures

Tips & Co. #454 - The sandwich technique

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When there’s bad news to be delivered, or improvement feedback to be told, know that you can soften the blow by starting with positive information.If ...
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  32 lectures
32 lectures

Tips & Co. #453 - When the client is wrong

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Sometimes you need to take a stand, but not as often as you think. An old saying says, "The world is divided into people who think they are right."Res...
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  33 lectures
33 lectures

Tips & Co. #452 - Procrastination

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A procrastinator is someone who tends to delay things and push them back another day. This kind of behaviour will increase your stress level, because ...
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  37 lectures
37 lectures

Tips & Co. #451 - Three versions of a story

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There are usually three versions of a story or of a contentious situation: yours, the others’, and reality.By readying yourself to see all sides of a ...
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  48 lectures
48 lectures

Tips & Co. #450 - Those people who aren't friendly

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Some people are just NOT friendly. Yes, they have friends, but they go through life alienating everyone else who isn’t. They are dismissive - they don...
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  46 lectures
46 lectures

Tips & Co. #449 - When the joke is tasteless or offensive

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Deal with tasteless or offensive humour by clearly stating that you are uncomfortable with what the person said. Be sure to speak neutrally, with a im...
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  39 lectures
39 lectures

Tips & Co. #448 - Stop and listen

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Most of us often face the same complaints or issues day after day – we therefore tend to stop listening and begin offering solutions.But the customer ...
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  51 lectures
51 lectures

Tips & Co. #447 - "Analysis paralysis"

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When comes the time to make a decision, many people delay or push back, just so they don’t have to decide. This syndrome has been called “analysis par...
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  56 lectures
56 lectures

Tips & Co. #446 - Conflict with a colleague ?

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Take this simple first step when you are working to resolve a conflict with a co-worker: Find something that you both can agree on, even if it is only...
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  65 lectures
65 lectures

Tips & Co. #445 - Do not waste time memorizing the map ...

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Nowadays, everything around us keeps on changing and it’s easier than ever to go off-road.The compass, on the other hand, is more important than ever....
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  64 lectures
64 lectures

Tips & Co. #444 - Emailing smileys

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Emails are not good at conveying moods, personalities and feelings. That is why smileys (or emoticons) were created: to specify one’s state of mind (h...
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  60 lectures
60 lectures

Tips & Co. #443 - Identify the problem

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You will not be able to fix problems if you do not know they exist.A study found that only 4% of unhappy customers complain. For every person who comp...
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  69 lectures
69 lectures

Tips & Co. #442 - Learning to say "No"

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Learning to say “no” is one of the Golden Rules of time management. In 80% of all cases, you won’t need to say “no.” Offer a “conditional yes” instead...
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  82 lectures
82 lectures

Tips & Co. #441 - Reverse the situation

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When confronted with an aggressive client, a disrespectful colleague or a rude boss - don’t take it personally too quickly.Instead of thinki...
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  72 lectures
72 lectures

Tips & Co. #440 - How to make better decisions ?

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One of the oldest techniques – supposedly invented by the philosopher and monk Ignatius Loyola – goes like this: for three days pretend that you’ve al...
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  97 lectures
97 lectures

Tips & Co. #439 - Choosing your channel of communication

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E-Mail is a great tool. However, when you have sensitive or important matters to discuss, prioritize communicating orally instead of virtually.When hi...
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  109 lectures
109 lectures

Tips & Co. #438 - Change perspective

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Don’t take complaints personally; process them professionally!The client is not angry at you; you are rarely directly concerned. He is angry at a situ...
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  103 lectures
103 lectures

Tips & Co. #437 - In "problem solving" mode

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When you run into a problem, try to think of at least two possible solutions before you take that to your boss.Don’t cultivate a reputation for being ...
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  109 lectures
109 lectures

Tips & Co. #436 - The practice of patience

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Deliberately practice patience - with your customers, with your colleagues, with your bosses, with yourself.Dare yourself to hang in there for another...
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  108 lectures
108 lectures

Tips & Co. #435 - Embrace your envy

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.There are two distinct kinds of envy: malicious and benign.Malicious envy is bitter and biting, is driven by a need to make things equal, and stifles...
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  120 lectures
120 lectures

Tips & Co. #434 - Cure your emails

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The writing style you use in your emails is a reflection of your image.Think and carefully proofread what you have written before hitting that send bu...
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  117 lectures
117 lectures

Tips & Co. #433 - Dealing with complaints

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Always respond to complaints and inform customers of the steps being taken to correct the problems they encountered.By placing more emphasis on t...
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  120 lectures
120 lectures

Tips & Co. #432 - Do you always say "Yes" ?

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Say yes to every request and you will soon be buried in work.Don’t try to please everyone. Set priorities and make a plan. Estimate how long each task...
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  135 lectures
135 lectures

Tips & Co. #431 - The benefits of humility

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Research shows that humility helps build trust between colleagues. By admitting doubt or error and acknowledging mistakes, we are seen as trustworthy ...
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  132 lectures
132 lectures

Tips & Co. #430 - Stress... right or left ?

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Relieve your stress by identifying which hemisphere of your brain is being solicited. If you feel depressed or excessively emotional, your stress orig...
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  134 lectures
134 lectures

Tips & Co. #429 - Listening and efficiency

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Weak listening is one of the biggest challenges to efficient time management. On average, people have a listening efficiency ratio of 25%.Increase you...
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  128 lectures
128 lectures

Tips & Co. #428 - Daily gestures

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Deeds, not words, show customers that they are valued. Everyday actions are required to keep good customer service alive.Customer service is, after al...
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  113 lectures
113 lectures

Tips & Co. #427 - Cooperation does not exclude disagreements


Cooperating means committing, uniting, and collaborating with coworkers or other teams to solve an issue collectively. When disagreements emerge, they...
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  155 lectures
155 lectures

Tips & Co. #426 - Etiquette in the workplace … Advice no.7


Be neat – Your work, workspace and your appearance should always be orderly. Being untidy, cluttered and unkept sends a message that you don't re...
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  151 lectures
151 lectures

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