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Le blogue de Solutions & Co.

Le blogue de Solutions & Co.

Tips & Co. #446 - Conflict with a colleague ?

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Take this simple first step when you are working to resolve a conflict with a co-worker: Find something that you both can agree on, even if it is only that you have a problem and that you need to resolve it.
Coming to agreement- even on something small – creates rapport, sets a positive tone and serves to move the conversation forward. 
  23 lectures
23 lectures

Tips & Co. #445 - Do not waste time memorizing the map ...

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Nowadays, everything around us keeps on changing and it’s easier than ever to go off-road.
The compass, on the other hand, is more important than ever. If you don't know which direction you're going, how will you know when you're off course? Or even when you got there?
Fine tune and calibrate your compass regularly ... it’s your surest way to getting where you want to go!
  34 lectures
34 lectures

Tips & Co. #444 - Emailing smileys

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Emails are not good at conveying moods, personalities and feelings. That is why smileys (or emoticons) were created: to specify one’s state of mind (humour, sarcasm, irony, etc.) and add a little warmth to email messages.
Now, some email users may find smileys fun and useful when it comes to expressing something subjective in a certain number of contexts. However, in general, you should not use smileys in serious exchanges. They can lead to a form of familiarity your correspondent may see as being out of place. Limit smileys to non-professional messages.
  32 lectures
32 lectures

Tips & Co. #443 - Identify the problem

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You will not be able to fix problems if you do not know they exist.
A study found that only 4% of unhappy customers complain. For every person who complains, 24 unhappy customers do not say anything. To uncover customer service problems, you must actively seek feedback.
This will help you pave the way for customers to provide insight. Instead of asking, ''How was everything today? '' Ask,'' Did you notice anything we could do to improve?''
This will provide you meaningful feedback.
  44 lectures
44 lectures

Tips & Co. #442 - Learning to say "No"

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Learning to say “no” is one of the Golden Rules of time management. In 80% of all cases, you won’t need to say “no.” Offer a “conditional yes” instead – “I’d be happy to help you” – and then refuse politely and explain why – “but I really must finish this.” Don’t let the person leave empty-handed: “I have a suggestion… Have you thought about… Next time…”
Suggest two realistic options and let the person choose which one suits them best.
  51 lectures
51 lectures

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Ville de Québec

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Xavier Aymé, Chef des opérations | Mercator Canada Inc.

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