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Savoir-Agir@Work

Tips & Co. (anglais)

Tips & Co. #547 - Managing emails

Le client na pas toujours raison 1
Opening an email should be followed by an action:  • Filing • Deleting • Replying • Planning to follow-up  Deal with ALL emails until your i...
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  128 lectures
128 lectures

Tips & Co. #546 - Blaming is useless

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Blaming is often a natural response when things go wrong. The biggest disappointment is that it doesn’t work. Nothing is as professional as the abilit...
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  157 lectures
157 lectures

Tips & Co. #545 - Proactive People

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Proactive people decide what's going to happen next. They set the pace, outline the strategy, and initiate action instead of just reacting.  Find...
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  119 lectures
119 lectures

Tips & Co. #544 - Who Listens Reaps

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« He who speaks sows, he who listens reaps.” This Japanese saying reminds us of the importance of practicing active listening. The key element of good...
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  146 lectures
146 lectures

Tips & Co. #543 - Empathy

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Empathy is beneficial for our brain.  Listening to others allows a strong concentration of mirror neurons in our brain. These neurons of learning...
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  210 lectures
210 lectures

Tips & Co. #542 - Creative Réflexion

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During waiting periods, take this opportunity to do some creative thinking. This practice will help you to be innovative in problem-solving, planning ...
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  276 lectures
276 lectures

Tips & Co. #541 - Choosing Your Words

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Choosing your words wisely can make all the difference in how people perceive you. Instead of sounding like a complainer and a whiner by saying "I hav...
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  163 lectures
163 lectures

Tips & Co. #540 - Ungrateful customers

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One of the most common reasons for customers to be ungrateful is that they start to perceive that you and the people they deal with just don't care. D...
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  154 lectures
154 lectures

Tips & Co. #539 - Vocabulary matters

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If your vocabulary is limited, nuance goes out the window. It’s not only about using professional jargon (every industry, trade and occupation has its...
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  204 lectures
204 lectures

Tips & Co. #538 - Have an unresponsive coworker?

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Try this five steps approach: 1. Examine your attitude - Start with the assumption that your coworker actually does care about doing a good job but th...
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  168 lectures
168 lectures

Tips & Co. #537 - Autopilot mode

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In our work environment we are constantly submerged by information, solicitations, requests (pop-ups, interruptions, ringers, bips...)   muc...
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  153 lectures
153 lectures

Tips & Co. #536 - Turn the Situation Around

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When a client is aggressive, a colleague disrespectful or your boss is being rude - don’t take it personally too quickly. Instead of thinking: “Why is...
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  167 lectures
167 lectures

Tips & Co. #535 - Stop and Listen

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Most of us often face the same complaints or issues, day after day – we therefore tend to stop listening and to begin offering solutions.  But th...
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  185 lectures
185 lectures

Tips & Co. #534 - Measuring Daily Success

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Start measuring your success in time management – not in your daily level of busyness but in identifying the important tasks which were accomplished a...
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  179 lectures
179 lectures

Tips & Co. #533 - You Might Have Gone Through This

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Did you know that 80% of presented psychological harassment complaints at the workplace don’t meet essential criteria?  It’s a sign of an issue i...
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  183 lectures
183 lectures

Tips & Co. #532 - The importance of humility

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Research shows that humility helps build trust with colleagues. By admitting doubt or error and acknowledging mistakes, we are seen as trustworthy and...
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  186 lectures
186 lectures

Tips & Co. #531 - E-Manners

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Don’t answer a telephone call with an e-mail. Or an e-mail with a text message. Or a text with a social network message. In the communication hierarch...
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  179 lectures
179 lectures

Tips & Co. #530 - What About the Easy Customers?

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We all have difficult customers, and we usually invest our best efforts (time, patience, energy, emotions, etc.) with them.  And the easy, friend...
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  201 lectures
201 lectures

Tips & Co. #529 - Under-promise and over-deliver

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One of the most effective rules you can use is to set realistic and sustainable deadlines. In other words, you should overestimate the time you need t...
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  209 lectures
209 lectures

Tips & Co. #528 - The real relationship

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Give importance to the « real » professional relationship. Pay attention to the individual (client, colleague, etc.) who’s in front of you, by concent...
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  186 lectures
186 lectures

Tips & Co. #527 - Change

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When there’s a change in your team or your organization, you face two choices: You can fight with the person responsible for implementing the change, ...
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  193 lectures
193 lectures

Tips & Co. #526 - The Quality of our Interactions

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The quality of our social interactions, be they professional or personal, greatly determine the quality and efficiency of a team, a network, an organi...
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  189 lectures
189 lectures

Tips & Co. #525 - Accepting

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Customer service implies accepting others as they are and not how you would like them to be.
  211 lectures
211 lectures

Tips & Co. #524 - Prioritize

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Say yes to every request and you will soon be buried in work. Don’t try to please everyone. Set priorities and plan. Estimate how long each task will ...
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  223 lectures
223 lectures

Tips & Co. #523 - Problem solving

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When you run into a problem, try to think of at least two possible solutions before you take that to your boss. Don’t cultivate a reputation for being...
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  214 lectures
214 lectures

Tips & Co. #522 - Learning to say “no”

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Learning to say “no” is one of the Golden Rules of time management. In 80% of all cases, you won’t need to say “no.” Offer a “conditional yes” instead...
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  191 lectures
191 lectures

Tips & Co. #521 - Email conversation... or not?

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E-Mail is a great tool, however, when you have sensitive or important matters to discuss, communicate orally instead of electronically. Hiding behind ...
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  257 lectures
257 lectures

Tips & Co. #520 - Who are your customers?

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Who are your customers? Your customers are people who buy, but they can also be those who simply benefit from your efforts. These customers may be pay...
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  212 lectures
212 lectures

Tips & Co. #519 - Celebrate your victories and reframe your defeats

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It’s the end of the year, good or bad, satisfying or disappointing, it’s time to take a look back over the past year. Being resilient means being able...
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  244 lectures
Mots-clés :
Failures and opportunities Resilient
244 lectures

Tips & Co. #518 - What to do in an intercultural challenge situation

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You are in a situation where exchanging with your interlocutor is an INTERCULTURAL CHALLENGE? Do this … • Define the facts, not your perception of the...
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  533 lectures
Mots-clés :
Intercultural Communication Chanllenge Communication
533 lectures
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