John Gottman, the relationship researcher, observed that married couples had a healthier relationship when the balance between positive and negative actions and feelings in a relationship was five to one.
Of course, workplace relations are less intimate than conjugal relationships, but the study suggests that the more positive experiences we have, the happier we are.
We place more importance on negative events than positive ones. It seems logical, therefore, that to overcome a negative event such as a critique, we will have to experience a greater number of positive events.
This suggests that, if you are a superior, you should start compensating for negative reviews or feedback with positive events and feedback.
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« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »
Ville de Québec
« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »
Xavier Aymé, Chef des opérations | Mercator Canada Inc.
