Savoir-Agir@Work

Tips & Co. #493- So Little Time

Le client na pas toujours raison 1

Are all hours created equal? On our watches, yes, but not necessarily in our minds: Upcoming events may alter the way we think about and use the preceding time.

In a recent study, researchers found that participants with an approaching event were less inclined to take up relatively long (but doable) tasks, including ones with rewards attached.

The reluctance to even get started contributes the biggest part of this effect. To help push back on this tendency, lead author and Rudgers University marketing researcher Gabriels Tonietto recommends ‘’any strategy you can think of to minimize the number of boundaries that you’re creating’’ in your schedule – for example, planning back-to-back meetings in the morning while keeping the afternoon open.

Lire la suite
  1315 lectures
1315 lectures

Tips & Co. #270 - At the last minute

tete laby.jpg

It’s never good to do things at the last minute. You are powered by urgency and adrenaline.  It's loaded with risk and extra expense. 

It is much more proactive to do things the first minute instead. You are powered by logic and insight. A completely different kind of fuel.

Lire la suite
  2425 lectures
2425 lectures

Tips & Co. #255 - It takes 64 seconds

It takes 64 seconds to retrieve your train of thought after an interruption by an e-mail. (T. Jackson, PhD, Loughborough University)

That means if you check your inbox every 5 minutes, you waste 8.5 hours a week.

Try intervals of 45 minutes, and turn off the "new email" pop-up alert.

Lire la suite
  2116 lectures
2116 lectures

Tips & Co. #239 - 2 steps when feeling overwhelmed

Tips & Co. #239 - 2 steps when feeling overwhelmed

When feeling overwhelmed, it’s tempting to respond by working harder. But humans are "cyclical" so working more doesn’t just make you miserable, it makes for worse work too.

First, give yourself permission to ease up. Don’t add unnecessary pressure by trying to "motivate yourself", which really just means beating yourself up for feeling bad.

Second, respond correctly by taking productive action and focus on pacing yourself. Re-introduce rhythm to your routine, start small, one action at a time.

Lire la suite
  2532 lectures
2532 lectures

Tips & Co. #235 - Short-term gain, long-term pain

Tips & Co. #235 - Short-term gain, long-term pain

When decisions aren’t made, procrastination kicks in, nothing gets done and time is wasted. Avoidance uses up more time than actually making the decision. When something needs to be decided or done, just do it.

Lire la suite
  2585 lectures
2585 lectures

Tips & Co. #226 - The never-ending team meetings

Tips & Co. #226 - The never-ending team meetings

Although you may not be in a position to have control of a meeting, you can always have control of your own time. The next time you are asked to attend one of those disorganized, uncontrolled and never-ending meeting, let your superior/manager know that you’ll be there, but that you can only afford so much time. “I’ll be there Mike, but I’ll probably have to leave after a half an hour – I really need to work on that report/proposal/project if we want to respect the deadline. Anything I miss I can pick up from Sylvie later on.” Your superior/manager will need to choose between letting you leave the meeting early, or giving you permission to be late on your report/proposal/project.

Lire la suite
  2936 lectures
2936 lectures

Tips & Co. #223 - When saying "NO" is too difficult

Tips & Co. #223 - When saying "NO" is too difficult

Are you always saying "yes" to everyone else’s priorities instead of focusing on yours? You can’t protect your time unless you know how to decline requests. When you can’t say "no", try giving a conditional "yes", such as " yes, but it will only be done by Friday" or a qualified "yes", such as "you can count on me as your Plan B.".

Lire la suite
  2343 lectures
2343 lectures

Tips & Co. #221 - The speedy email

Tips & Co. #221 - The speedy email

Try spending a few minutes organizing your thoughts before you begin writing that email. Though it will take a few minutes longer to do this, it will help you avoid misunderstandings and will end up saving you time in the long run.

Lire la suite
  2241 lectures
2241 lectures

Achieving Objectives - Going Beyond New Year's Resolutions!

Achieving Objectives - Going Beyond New Year's Resolutions!

The New Year is when many of us step back, take a good look at our lives and careers, and resolve to change things for the better.  We make a list of wishes and pledge that this year will be different than the previous. "This year I’ll… improve my work-life balance, take on more responsibilities, get a raise, be more organized, acquire a new skill…”. But then "Fail Friday" (the third Friday of the month, when our willpower is most likely to fade) comes along and we already start re-framing those resolutions... they become casual promises. By March they turn into wishful thinking, April sets in and you are simply daydreaming …and this year starts looking a lot like last year. And you are not the only one - Research shows that only 8% of people achieve their objectives (Source: University of Scranton (2014) "New Year Resolution Statistics" Journal of Clinical Psychology).

Objective setting is a concept filled with potential. Top-level athletes, successful business-people and achievers in all fields all set objectives. Objective setting not only allows you to take control of your life's direction; it also provides you a benchmark for determining whether you are actually succeeding. It’s not just a wish list; it’s a process that allows you to create recipes for success!

Objective setting starts with careful consideration of what you want to accomplish, and ends with investing your energies to actually achieving it. In between, there are well defined steps that will allow you to formulate objectives that you can accomplish.

An objective is not the work performed, but the results expected once the work is done. If you are serious about achieving your objectives, get the tools you need to make this the year your ambitions go beyond mere possibilities and turn into tangible results. The following guidelines will help you set effective objectives:

Set objectives in writing Did you know that less than 3 percent of people have written objectives, and of those who do less than 1 percent review and rewrite their objectives on a regular basis? Unless an objective is written, it is merely an aspiration. Once you commit it to writing, you set something in motion. You clarify what you want and begin focusing on how to attain it. The physical act of writing down an objective makes it real and tangible. This crystallizes it and gives it more force.

Set positive objectives - State each objective as a positive statement. How you think about your objective can influence how you feel about it, and whether or not you achieve it. Negative objectives are emotionally unattractive, which makes it hard to focus on them. Reframe any negative objectives so that they sound positive: you may be surprised by the difference this makes! Shawn Achor, author of The Happiness Advantage says “When the human brain is positive, our intelligence rises, we stop diverting resources to think about anxiety. Our creativity triples. Productive energy rises by 31 per cent. The likelihood of promotion rises by 40 percent."

Be precise - Your objective must be clear and well defined. Vague or generalized objectives are unhelpful because they don't provide sufficient direction. Remember, you need objectives to show you the way and they should be detailed enough so that you understand well what needs to be accomplished. Make it as easy as you can to get where you want to go by defining precisely where you want to end up.

Make them measurable - The only way to know if you have achieved an objective is to quantify it. Include precise amounts, due dates, times and percentages so you can measure your degree of success. To determine if your objective is measurable ask yourself the following questions: How many? How much? For when? How will I know that my objective is achieved? Without a way to measure your success you miss out on the celebration that comes with knowing you have actually achieved it.

Set desirable objectives - Set objectives that motivate you. Motivation is key to achieving objectives. Society, family, friends, employers may want to influence the objectives you set. Objectives should be personally compelling, in line with your own desires and ambitions, and relevant to the direction you want to take. Write down a set of motivations identifying why it is important to you and what is at stake. This step is significant, because studies have indicated that people are more likely to succeed in changing their behavior when they are motivated by internal rather than external forces. By keeping objectives aligned with your desires, you develop the focus and the drive you need to get ahead and do what you want.

Stretch out of your comfort zone - An objective should be challenging but should not discourage you before you even start. An objective can be ambitious and realistic at the same time; only you can decide the level of accessibility to your objective. Make sure each objective represents substantial growth. Safe objectives are boring objectives. Resist the urge to set objectives that are too easy, it will not contribute to your confidence and will stump your satisfaction. By setting realistic yet challenging objectives, you hit the balance you need. Set objectives that require you to "raise the bar" and bring personal satisfaction.

Set priorities - An old Chinese proverb says, “Man who chases two rabbits catches neither.” While you probably need more than a single objective, you need to stay focused on a manageable number of them. When you have several objectives, give each a priority. This helps you to avoid feeling overwhelmed by having too many objectives, and helps to direct your attention to the most important ones. Use the "quality, not quantity" rule when setting objectives.

Elaborate an action plan - This step is often missed in the process of objective setting. You get so focused on the outcome that you forget to plan all of the steps that are needed along the way. By writing out the individual steps you can initiate and maintain momentum, especially if your objective is big and demanding, or long-term. Build in reminders to keep yourself on track, and make regular time-slots available to review your plan.

Estimate realistic completion time - How often has a task or project taken longer than you thought? If you don't estimate objective completion time accurately, all your planning will falter and it may cause you to give up. Always pad your timelines to account for novelty, delays and setbacks.

Keep them visible - Post your objectives in visible places to remind yourself every day of what it is you intend to do. Put them on your walls, calendar, desk, computer monitor, bathroom mirror or refrigerator as a constant reminder.

Review your progress - It takes time to accomplish objectives. And sometimes it can feel like you aren't making much progress. Take stock of everything that you've accomplished on a regular basis and measure your progress.  Not only will progress motivate you to continue towards your objective, it will also give you the opportunity to analyze what you need to do to keep moving forward.

Appreciate failureSometimes, no matter how hard you work, you will fail to achieve your objectives. However, failure contains lessons if you have the courage and wisdom to learn from it. Each time we encounter failure, we learn about ourselves and what we have to overcome. Failing to achieve your objectives doesn’t mean that you failed but that your plan failed. So don't be distressed – just take note of where you went wrong and feed that knowledge back into the process of setting your next objectives.

Living a life without setting objectives is like sailing a ship with no destination: you may end up somewhere that you didn't want to go! This is why setting objectives is so important to achieve your dreams, ambitions and personal success.

So, what objectives have you decided to accomplish this year?

 

Lire la suite
  17248 lectures
17248 lectures

Tips & Co. #193 - Create a new morning routine

Research shows that chronic workplace stress typically begins at the beginning of the workday and then escalates as the day progresses. Interrupt the pattern by creating a new morning routine. Go to a different place for your coffee. Do your administrative work before you check your emails, etc.

Lire la suite
  2622 lectures
2622 lectures

Tips & Co. #191- Rearranging our prejudices

"A great many people think they are thinking when they are merely rearranging their prejudices..."  - William James

Lire la suite
  2614 lectures
2614 lectures

Tips & Co. #190 - Generate a positive impression

We all know the importance of first impressions. We also know that we will never have a second chance to make a good first impression and that impressions are sometimes easy to make but difficult to change.

Make a good impression from the start. The personalized interaction from the first contact is the perfect opportunity to show your sense of courtesy, respect and consideration towards your interlocutor.

Lire la suite
  2642 lectures
2642 lectures

Tips & Co. #189 - Do you have a "serviçocentriste" attitude?

  • Do you demonstrate your interest in the client?
  • Do you ask the right questions and do you listen carefully?
  • Are you patient, understanding and helpful?
  • Are you sincerely trying to do something positive for your customer?
  • Do you demonstrate you are taking in charge your customer's query or situation?
Lire la suite
  2337 lectures
2337 lectures

Tips & Co. #184 - To reduce our worries

A theory states that doing anything over and over again gets you bored fast (like riding an elevator up and down again and again). You can do the same with a nagging thought. Repeat the worry to yourself slowly. The monotony will stop you from escalating, getting sucked into a worry spiral and will likely make your mind wonder to other more productive thoughts.

Lire la suite
  2721 lectures
2721 lectures

The Routine that Hinders our Effectiveness

The Routine that Hinders our Effectiveness

Despite your willingness, efforts, and your engagement to be effective, you will simply not succeed! Days come by and all look the same. You get in to work with all your good intentions – « today I’ll be working on… » - but the phone rings, colleagues interrupt you, emergencies arise, emails come in nonstop! At the end of the day, you are exhausted but you haven’t done anything you had planned on doing. You feel like a hamster constantly running in its wheel. At the end of the day, you realize you are still at your starting point. No feeling of accomplishment – how discouraging!

The Progress Principle

According to the Harvard Business Review (May 2011), in order to maintain our motivation and satisfaction during the workday, we must have the feeling we are progressing in a job that is meaningful.

The more people experience this feeling of accomplishment, the more they are likely to be effective – even if the progress is minimal. Simply having the feeling of progressing can make all the difference in the way they feel at the end of the day and perform throughout the day.

In short, the Progress Principle states that if people are happy and satisfied with what they have accomplished at the end of the workday, we can bet that they have progressed towards attaining their objectives. If, on the contrary, they end the day discouraged and demotivated, it’s no doubt because they have done the hamster and have the feeling that they have not progressed.

By making a meticulous analysis of the use you make of your day (activities that compose a typical day), you will realize that your day is filled with maintenance tasks and you will not find enough progress tasks.

Let’s start by differentiating maintenance tasks and progress tasks, and by understanding the impact that they can have on our effectiveness.

The Maintenance Tasks and the Progress Tasks

A maintenance task is a task that you must repeat constantly. Once completed, it keeps you in the same position as before – it simply allows you to avoid going backwards. It’s something you must do even if it does not allow you any improvement. They are daily tasks that we must do in order to execute our work : check email, return calls, prepare a schedule, attend a meeting, write a report, etc. It must be done. It always needs to be repeated.

On the other hand, a progress task is a task that allows you to attain a position that is fundamentally better than your current position. These are the tasks that open new horizons, which allow you to attain your objectives and bring you to the next level.

Know how to differentiate a maintenance task and a progress task. If it allows you to survive, it’s a maintenance task. If it brings you closer to your objectives, it’s a progress task. Obviously, in order to differentiate, one must know his objectives! Because to some people, analyzing problems, quantifying failures and documenting them would be maintenance tasks. However, if one of your objectives is – as an IT specialist – to avoid recurring problems and to improve system performance, these tasks become progress tasks!

It’s the same situation for telephone interruptions. If they take up a big chunk of your time and impede you from finalizing your budget, it is a maintenance task. However, for a receptionist, it is a progress task!

Maintenance tasks often seem urgent whereas progress tasks are usually very important. We all know that if something does not seem urgent, we often postpone it to later.

Maintenance tasks allow you to be productive and efficient, whereas progress allow you to perform and be effective!

Being effective does not require you to be constantly busy. It’s actually about being able to progress towards your objectives, without letting the day fill itself with maintenance tasks.

In order to be effective and to have a feeling of accomplishment, you will need to balance maintenance and progress tasks. 

Lire la suite
  3404 lectures
3404 lectures

Tips & Co. #173 - Engage in play

Playing unleashes creativity and innovation. It allows us to relax and energizes us, which helps us to discover new ways of thinking and solving problems.

Lire la suite
  3368 lectures
3368 lectures

Tips & Co. #172 - Loving working

The distinction between "Loving your work" and "Loving working."

"I love my work" refers to enjoying the activity and the work itself. "I love to work" is rather enjoying making efforts, to confront, to learn, to excel, to give meaning to our work and allows for full self-realization.

When we love working we are absorbed by our work and we do not feel like we are working.

Lire la suite
  2717 lectures
2717 lectures

Tips & Co. #158 - Minimize interruptions

Check emails only at predetermined specific times, so that your workflow is not continually interrupted by new email notifications.

Lire la suite
  2424 lectures
2424 lectures

Tips & Co. #154 - A State of Mind

Efficiency is not always something we DO, but something we ARE. Efficiency is a state of mind. 

Lire la suite
  2655 lectures
2655 lectures

Tips & Co. #150 - A Matter of Time

In a time where we are all in a rush and everything moves quickly, the clientele demands that service be rendered quicker and quicker. The keyword is PROMPTLY.

As a service provider, do I make clients wait for hours or weeks for a simple answer to a letter / email, phone call, an update on a file?

We must constantly aim to diligently answer clients’ needs.

Lire la suite
  2468 lectures
2468 lectures

Tips & Co. #148 - Focusing on Opportunities

There will always be obstacles (Challenges, deadlines, limited resources, and people working against you), and there will always be opportunities (New people, situations and ideas just waiting…Occasions to share, give, contribute). The ones we rehearse and focus on are the ones that shape our attitude and our actions.

Focusing on our opportunities doesn't mean the problems don't exist, it means that we are far more likely to do something that matters.

Lire la suite
  2896 lectures
2896 lectures

Tips & Co. #146 - Autopilot Mode

In our work environment we are constantly submerged by information, solicitations, requests (pop-ups, interruptions, ringers, bips...) much of it is unnecessary "noise".  Relying on mental shortcuts is important, but a methodological approach is also essential and we have to learn to unhook from autopilot and filter information. Taking the time to think and reflect is crucial. Solutions and ideas need space and time to incubate.

Lire la suite
  2368 lectures
2368 lectures

Tips & Co. #145 - Useless Emails

Do not bombard your collaborators with useless email. If your exchanges go over three emails, think about changing your communication channel. A phone call or a meeting could be more efficient.

Lire la suite
  3030 lectures
3030 lectures

Tips & Co. #144 - Measuring Success

Start measuring success in terms of time management – not your daily level of « busy-ness » but by determining important tasks accomplished and your personal satisfaction.

Lire la suite
  2403 lectures
2403 lectures

Tips & Co. #140 - Achievement and Success

Achievement is not success. Achievement is a succession of failures and successes. Both teach us essential lessons and have their value. Succeeding is learning to avoid the arrogance of success and the dejection of failure.

Lire la suite
  2568 lectures
2568 lectures

Tips & Co. #135 - More Time

It’s impossible to find "more" time! If you need time to do something important, you’ll have to make time by eliminating some activities that are of lesser value to you.

Lire la suite
  2442 lectures
2442 lectures

Being Assertive - It's All About Respect!

Assertiveness is the ability to express our feelings, sensations, thoughts, opinions, convictions and preferences freely, openly and directly regardless of pressure coming from our environment, in an honest and appropriate way which remains respectful for ourselves and others.

Self-assertiveness is an important attitude in a professional behavior. It allows us to express ourselves in various situations, to demonstrate the confidence we have in our ability to deal with the situation, while being respectful and establishing trust and credibility. The objective is to not generate anxiety and stress for you while avoiding creating it to others, with the concern of increasing your effectiveness in the exchange.

Adopting an assertive behavior is taking the place we deserve; it’s knowing our rights, needs and interests and to make them count. It’s also being able to show feelings, while knowing how to control them.The mastering and externalizing of our feelings and needs is an essential step towards the defense of our rights and therefore towards self-assertiveness.In general, assertive individuals: 
  • Obtain “win-win” result with more ease – they see their interlocutor’s value and his position and can quickly find common ground.
  • Know how to solve problems better – they feel capable to do what they can to find the best solution.
  • Are less stressed – they know that they possess personal power and do not feel threatened or victimized when things do not go as planned or expected.
  • Are action people – they make things go forward because they know they can.
Assertiveness is a fundamental ability in reaching our goals and “win-win” results. It can increase effectiveness and productivity within an organization by allowing greater autonomy and greater control over daily activities.

To be assertive, one must know his own thoughts and feelings in a way which clearly indicates his needs, without digression or curve, but with consideration for others while maintaining an open communication in order to develop positive professional relationships.

When you assert yourself, you act in a just and empathetic manner. The power you use comes from your self-confidence and not from intimidation or harassment. When you deal with others fairly and respectfully, you get the same treatment back. You are appreciated and people see you as a leader and someone with whom they like to work.

Assertiveness can be learned and developed. By practicing techniques presented here, you become more and more confident in expressing your needs and desires – even if it won’t happen overnight. As your assertiveness improves, productivity and effectiveness will follow. Start today and you’ll see how asserting yourself allows you to work with people to accomplish tasks, solve problems and find solutions.

Lire la suite
  20846 lectures
20846 lectures

Tips & Co. #133 - Creativity Booster

To close oneself in an office with earplugs allows to concentrate better, but does not allow to think better. A little bit of noise is even preferable.

Ravi Mehta, professor in commerce at the University of Illinois, has studied the impact of ambient noise on creativity, and our brain’s capacity to think more abstractly when confronted to sound disturbance. Conclusion : the most stimulating sound level is around 70 decibels, which is about the sound level you’ll find in a neighborhood café.

Lire la suite
  2586 lectures
2586 lectures

Tips & Co. #126 - Creative Reflection

During waiting periods, take this opportunity to do some creative thinking. This practice will help you to be innovative in problem-solving, planning and organizing.

Lire la suite
  3226 lectures
3226 lectures

Tips & Co. #123 - Managing Emails

Opening an email should be followed by an action :

- Filing
- Deleting
- Replying
- Planning to follow-up

Deal with ALL emails until your inbox is empty!

Lire la suite
  2876 lectures
2876 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

Prêt à passer à l’action?

Contactez-nous pour planifier votre formation