Savoir-Agir@Work

Chronicles & Co. (anglais)

100 Ways to Provide Greater Customer Service

Article January 2021 English TINY
Customer service is the staff’s ability to provide a series of activities designed to identify and meet customer expectations in order to acquire, ret...
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  1269 lectures
1269 lectures

Being Assertive – When One’s Freedom Does Not Hinder Another’s!

Article novembre 2020
Assertiveness is frequently confused with freedom of expression. Under the pretext ofexpressing one’s opinion freely,we hurt or abuse someon...
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  2018 lectures
2018 lectures

Not turning your camera on... Is like going to a face-to-face training with a paper bag on your head!

Article ENG Octobre 2020
In order to optimize the participants’ experience, and offer quality training, Solutions & Co. trainers are physically present in their classes an...
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  1591 lectures
1591 lectures

Career Progression: Ladder or Lattice?

Image anglais
What is the best way to advance in a career? The most common answer: get a promotion… For many, this is the only way! Our concept of “promotion” is qu...
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  1451 lectures
1451 lectures

Hiring criteria: Experience or potential?

Expérience ou Potentiel English
Findings :   Highly skilled job seekers blame employers of not being interested in hiring unemployed people.Students with new...
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  1170 lectures
Mots-clés :
potential Soft Skills
1170 lectures

The perfect moment for awareness…


Slowly, but surely, the ashes return to the ground… Once we have dusted ourselves off and our bruises disappear slowly… Before projecting ourselves in...
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  987 lectures
987 lectures

Navigate difficult conversations with empathy during a period of tension


Difficult conversations… You dread them, you postpone them sometimes, but you have to have them at some point. Difficult discussions are part of every...
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  1220 lectures
1220 lectures

Managing your emotions in time of uncertainty and chaos


Circumstances of great uncertainty - like the current crisis - can make us feel destabilized and anxious. Our emotions and thoughts can get in the way...
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  2792 lectures
Mots-clés :
Self-Compassion Managing emotions
2792 lectures

Optimism – In time of crisis…


Why write about optimism when we are in the midst of a worldwide crisis and people are manifestly fearful and worried? Research in neuroscience and ps...
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  2002 lectures
Mots-clés :
Optimism Stress management Being proactive
2002 lectures

Visual supports | The analog tools’ advantages in the digital era


Before foreseeing a PowerPoint for your next presentation, and neglecting (even forgetting) white boards and flip charts, take the time to read this: ...
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  1318 lectures
Mots-clés :
Synergy Collective Effectiveness
1318 lectures

Front-Line Personnel – Have we abandoned our soldiers on the Front?


Soldiers? Uuuh… On the front? What? As a soft skills trainer, I have encountered thousands of workers who come to learn the skills needed to face the ...
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  1058 lectures
Mots-clés :
Front-line personnel
1058 lectures

Tattoos in the Work Place: is it Still a Taboo Topic?


Tattoos, once associated with rebellion, crimes, delinquency, gang membership, and machismo, has now become a modern phenomenon of self affirmation an...
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  2021 lectures
Mots-clés :
COMMUNICATION EFFECTIVENESS
2021 lectures

MENTAL IMAGERY: TO DEVELOP AND INTEGRATE SOFT SKILLS


Here is the second of two articles about mental imagery. In the previous article we explained the technique and how it helps the performance and devel...
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  2603 lectures
Mots-clés :
Soft Skills
2603 lectures

MENTAL IMAGERY: THE PSYCHOLOGY OF PERFORMANCE


The next two articles are dedicated to mental imagery. This first article focuses on explaining this science-based technique, how it contributes to pe...
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  7476 lectures
Mots-clés :
Personal Effectiveness Performance
7476 lectures

“NEW COLLAR” WORKERS ARE TODAY’S PROFESSIONAL WORKFORCE VERSION 4.0


We all understand the difference between white-collar workers (those who have historically worked with their minds) and blue-collar workers (those who...
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  1324 lectures
Mots-clés :
Professional workforce New collar
1324 lectures

Burn-Out, Bore-Out and Brown-Out – Demystifying Modern Work Afflictions


The last decades have seen workers overwhelmed by all kinds of mental health issues, disconcerting afflictions that slowly consumed them engulfing the...
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  35215 lectures
Mots-clés :
Work-Exhaustion Syndrome Modern Work Afflictions Brown-Out Bore-Out Burn-Out
35215 lectures

Communication Isn’t What We Say – It’s What the Other Person Understands


Communication is a complex process. Speaking well or forming good arguments is not sufficient to be a good communicator. In order to explain the compl...
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  6666 lectures
Mots-clés :
Communication Effectiveness
6666 lectures

Demonstrating Courtesy and Respect in the Workplace


Do good manners at work really matter? Should you really be expected to be polite all the time, or can you bend the rules in the name of efficiency an...
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  76985 lectures
Mots-clés :
Courstesy Respect Civility
76985 lectures

Open Office Environment: How to Make it Work


There is an ongoing debate about the pros and cons of open offices. Some research indicates they are a playground for collaboration, innovation, creat...
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  4336 lectures
Mots-clés :
Open Office Customer Service Effectiveness
4336 lectures

Working in a Multicultural Environment


Working in a multicultural environment can be a satisfying and rewarding professional experience. You can broaden your horizons by learning various sk...
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  10916 lectures
Mots-clés :
Synergy Multicultural Environment Cultural Skills Collaboration
10916 lectures

Professional Competencies


To continue where the article entitled THE ABILITY TO ACT… AT THE HEART OF PERFORMANCE AND EXCELLENCE left off, let’s begin by defining the term “comp...
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  1749 lectures
Mots-clés :
Relational Competencies Operational Competencies PROFESSIONAL COMPETENCIES
1749 lectures

The Ability to Act… At the Heart Of Performance and Excellence


“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” - Aristotle “The ability to act” is the intentional and effective levera...
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  32248 lectures
Mots-clés :
Excellence Performance Personal Effectiveness
32248 lectures

Knowing How to Act


WHAT IS PROFESSIONALISM? The ability and commitment to adopt the right behaviour in the workplace – to behave in a way that reflects favourably on the...
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  2921 lectures
Mots-clés :
Professionalism
2921 lectures

Services Standards - Levers of customer service quality

Services Standards - Levers of customer service quality
Why are service standards important? Service standards represent an important element for customer service excellence, as well as good yield managemen...
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  36218 lectures
Mots-clés :
Customer Service
36218 lectures

Achieving Objectives - Going Beyond New Year's Resolutions!

Achieving Objectives - Going Beyond New Year's Resolutions!
The New Year is when many of us step back, take a good look at our lives and careers, and resolve to change things for the better.  We make a lis...
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  16572 lectures
Mots-clés :
Time management and personal effectiveness
16572 lectures

Being self-confident and trusting yourself

Being self-confident and trusting yourself
Self-confidence is the ability to believe, realistically and constantly, that we possess the necessary resources to face any situation with ease. It’s...
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  4263 lectures
Mots-clés :
Professionalism Communications
4263 lectures

The Routine that Hinders our Effectiveness

The Routine that Hinders our Effectiveness
Despite your willingness, efforts, and your engagement to be effective, you will simply not succeed! Days come by and all look the same. You get in to...
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  2838 lectures
Mots-clés :
Time management and personal effectiveness
2838 lectures

Generations in Today's Workplace


Today’s workforce is more diverse than ever. An aspect of this diversity, among many others, is the age of workers. More generations interact in the s...
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  2568 lectures
Mots-clés :
Trends
2568 lectures

Adaptability


It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change. Cha...
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  2720 lectures
Mots-clés :
Adaptability
2720 lectures

Being Assertive - It's All About Respect!


Assertiveness is the ability to express our feelings, sensations, thoughts, opinions, convictions and preferences freely, openly and directly regardle...
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  20405 lectures
Mots-clés :
Trends Time management and personal effectiveness
20405 lectures
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Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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