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Le blogue de Solutions & Co.

100 Ways to Provide Greater Customer Service

Article January 2021 English TINY
Customer service is the staff’s ability to provide a series of activities designed to identify and meet customer expectations in order to acquire, ret...
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  184 lectures
184 lectures

Being Assertive – When One’s Freedom Does Not Hinder Another’s!

Article novembre 2020
Assertiveness is frequently confused with freedom of expression. Under the pretext ofexpressing one’s opinion freely,we hurt or abuse someon...
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  265 lectures
265 lectures

Not turning your camera on... Is like going to a face-to-face training with a paper bag on your head!

Article ENG Octobre 2020
In order to optimize the participants’ experience, and offer quality training, Solutions & Co. trainers are physically present in their classes an...
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  232 lectures
232 lectures

Career Progression: Ladder or Lattice?

Image anglais
What is the best way to advance in a career? The most common answer: get a promotion… For many, this is the only way! Our concept of “promotion” is qu...
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  357 lectures
357 lectures

Hiring criteria: Experience or potential?

Expérience ou Potentiel English
Findings :   Highly skilled job seekers blame employers of not being interested in hiring unemployed people.Students with new...
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  275 lectures
Mots-clés :
275 lectures

The perfect moment for awareness…


Slowly, but surely, the ashes return to the ground… Once we have dusted ourselves off and our bruises disappear slowly… Before projecting ourselves in...
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  322 lectures
322 lectures

Navigate difficult conversations with empathy during a period of tension


Difficult conversations… You dread them, you postpone them sometimes, but you have to have them at some point. Difficult discussions are part of every...
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  488 lectures
488 lectures

Managing your emotions in time of uncertainty and chaos


Circumstances of great uncertainty - like the current crisis - can make us feel destabilized and anxious. Our emotions and thoughts can get in the way...
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  350 lectures
350 lectures

Optimism – In time of crisis…


Why write about optimism when we are in the midst of a worldwide crisis and people are manifestly fearful and worried? Research in neuroscience and ps...
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  656 lectures
656 lectures

Visual supports | The analog tools’ advantages in the digital era


Before foreseeing a PowerPoint for your next presentation, and neglecting (even forgetting) white boards and flip charts, take the time to read this: ...
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  474 lectures
474 lectures

Front-Line Personnel – Have we abandoned our soldiers on the Front?


Soldiers? Uuuh… On the front? What? As a soft skills trainer, I have encountered thousands of workers who come to learn the skills needed to face the ...
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  467 lectures
Mots-clés :
467 lectures

Tattoos in the Work Place: is it Still a Taboo Topic?


Tattoos, once associated with rebellion, crimes, delinquency, gang membership, and machismo, has now become a modern phenomenon of self affirmation an...
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  622 lectures
622 lectures

MENTAL IMAGERY: TO DEVELOP AND INTEGRATE SOFT SKILLS


Here is the second of two articles about mental imagery. In the previous article we explained the technique and how it helps the performance and devel...
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  742 lectures
Mots-clés :
742 lectures

MENTAL IMAGERY: THE PSYCHOLOGY OF PERFORMANCE


The next two articles are dedicated to mental imagery. This first article focuses on explaining this science-based technique, how it contributes to pe...
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  767 lectures
767 lectures

“NEW COLLAR” WORKERS ARE TODAY’S PROFESSIONAL WORKFORCE VERSION 4.0


We all understand the difference between white-collar workers (those who have historically worked with their minds) and blue-collar workers (those who...
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  543 lectures
543 lectures

Communication Isn’t What We Say – It’s What the Other Person Understands


Communication is a complex process. Speaking well or forming good arguments is not sufficient to be a good communicator. In order to explain the compl...
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  926 lectures
926 lectures

Burn-Out, Bore-Out and Brown-Out – Demystifying Modern Work Afflictions


The last decades have seen workers overwhelmed by all kinds of mental health issues, disconcerting afflictions that slowly consumed them engulfing the...
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  15677 lectures
15677 lectures

Being self-confident and trusting yourself

Being self-confident and trusting yourself
Self-confidence is the ability to believe, realistically and constantly, that we possess the necessary resources to face any situation with ease. It’s...
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  1995 lectures
1995 lectures

Knowing How to Act


WHAT IS PROFESSIONALISM? The ability and commitment to adopt the right behaviour in the workplace – to behave in a way that reflects favourably on the...
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  2129 lectures
Mots-clés :
2129 lectures

Achieving Objectives - Going Beyond New Year's Resolutions!

Achieving Objectives - Going Beyond New Year's Resolutions!
The New Year is when many of us step back, take a good look at our lives and careers, and resolve to change things for the better.  We make a lis...
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  14080 lectures
14080 lectures

Generations in Today's Workplace


Today’s workforce is more diverse than ever. An aspect of this diversity, among many others, is the age of workers. More generations interact in the s...
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  1786 lectures
Mots-clés :
1786 lectures

Empathy on the Workplace


Developing Empathy to Understand Others We all know individuals who lack empathy. Be it for their insensitivity when they make requests, or because th...
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  2209 lectures
Mots-clés :
2209 lectures

Being Assertive - It's All About Respect!


Assertiveness is the ability to express our feelings, sensations, thoughts, opinions, convictions and preferences freely, openly and directly regardle...
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  19554 lectures
19554 lectures

Adaptability


It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change. Cha...
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  1870 lectures
Mots-clés :
1870 lectures

The Routine that Hinders our Effectiveness

The Routine that Hinders our Effectiveness
Despite your willingness, efforts, and your engagement to be effective, you will simply not succeed! Days come by and all look the same. You get in to...
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  1979 lectures
1979 lectures

Services Standards - Levers of customer service quality

Services Standards - Levers of customer service quality
Why are service standards important? Service standards represent an important element for customer service excellence, as well as good yield managemen...
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  7702 lectures
Mots-clés :
7702 lectures

The Ability to Act… At the Heart Of Performance and Excellence


“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” - Aristotle “The ability to act” is the intentional and effective levera...
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  26467 lectures
26467 lectures

Professional Competencies


To continue where the article entitled THE ABILITY TO ACT… AT THE HEART OF PERFORMANCE AND EXCELLENCE left off, let’s begin by defining the term “comp...
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  1052 lectures
1052 lectures

Beware of Presenteeism - a Sign of Ineffiency!


The term “presenteeism” has been used widely in management magazines recently. It describes a situation in which we show up to work in a state where w...
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  3269 lectures
3269 lectures

Be Careful with Emotions - Risk of Contagion!


Our brain is wired to imitate others – when we are in the presence of people, our mirror neurons (our learning neurons functioning by imitating and sh...
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  5547 lectures
5547 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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