Savoir-Agir@Work

Tips & Co. (anglais)

Tips & Co. #557 - Loving working

Le client na pas toujours raison 1
The distinction between "Loving your work" and "Loving working." "I love my work" refers to enjoying the activity and the work itself. "I love to work...
Lire la suite
  103 lectures
103 lectures

Tips & Co. #556 - Decisions, decisions, decisions

Le client na pas toujours raison 1
It is estimated that an adult makes approximately 35,000 decisions a day. That doesn’t leave much headspace for the rest of our day-to-day existence. ...
Lire la suite
  100 lectures
100 lectures

Tips & Co. #555 - Focusing on Opportunities

Le client na pas toujours raison 1
There will always be obstacles (Challenges, deadlines, limited resources, and people working against you), and there will always be opportunities (New...
Lire la suite
  98 lectures
98 lectures

Tips & Co. #554 - The art of public speaking

Le client na pas toujours raison 1
Master the art of public speaking by acquiring more self-confidence. There is no miracle, it is important to prepare yourself in advance. The more you...
Lire la suite
  97 lectures
97 lectures

Tips & Co. #553 - Making a Client Wait

Le client na pas toujours raison 1
Never make a client wait for long without explaining your process and the reason for the delay. When you get back to him, always thank him for his pat...
Lire la suite
  91 lectures
91 lectures

Tips & Co. #552 - Why Soft Skills Matter

Le client na pas toujours raison 1
While your technical skills may get your foot in the door, your people skills are what open most of the doors to come.  It's just not enough to b...
Lire la suite
  83 lectures
83 lectures

Tips & Co. #551 - Negativity

Le client na pas toujours raison 1
A single person with a poor attitude – someone who is chronically negative – can destroy the morale of an entire team if left unchecked. If that perso...
Lire la suite
  91 lectures
91 lectures

Tips & Co. #550 - Dusting yourself off

Le client na pas toujours raison 1
We all know the proverb: "Fool me once, shame on you; fool me twice, shame on me."  But is it really better to be safe than sorry? We often try t...
Lire la suite
  94 lectures
94 lectures

Tips & Co. #549 - Three Versions to Every Story

Le client na pas toujours raison 1
There are usually three versions of a story or of a contentious situation: yours, the others and reality. By readying yourself to see all sides of a s...
Lire la suite
  95 lectures
95 lectures

Tips & Co. #548 - Customer Service Etiquette

Le client na pas toujours raison 1
Following customer service etiquette allows us to gain trust from the clientele and increase the comfort level between the customers and the service r...
Lire la suite
  121 lectures
121 lectures

Tips & Co. #547 - Managing emails

Le client na pas toujours raison 1
Opening an email should be followed by an action:  • Filing • Deleting • Replying • Planning to follow-up  Deal with ALL emails until your i...
Lire la suite
  129 lectures
129 lectures

Tips & Co. #546 - Blaming is useless

Le client na pas toujours raison 1
Blaming is often a natural response when things go wrong. The biggest disappointment is that it doesn’t work. Nothing is as professional as the abilit...
Lire la suite
  157 lectures
157 lectures

Tips & Co. #545 - Proactive People

Le client na pas toujours raison 1
Proactive people decide what's going to happen next. They set the pace, outline the strategy, and initiate action instead of just reacting.  Find...
Lire la suite
  119 lectures
119 lectures

Tips & Co. #544 - Who Listens Reaps

Le client na pas toujours raison 1
« He who speaks sows, he who listens reaps.” This Japanese saying reminds us of the importance of practicing active listening. The key element of good...
Lire la suite
  146 lectures
146 lectures

Tips & Co. #543 - Empathy

Le client na pas toujours raison 1
Empathy is beneficial for our brain.  Listening to others allows a strong concentration of mirror neurons in our brain. These neurons of learning...
Lire la suite
  210 lectures
210 lectures

Tips & Co. #542 - Creative Réflexion

Le client na pas toujours raison 1
During waiting periods, take this opportunity to do some creative thinking. This practice will help you to be innovative in problem-solving, planning ...
Lire la suite
  276 lectures
276 lectures

Tips & Co. #541 - Choosing Your Words

Le client na pas toujours raison 1
Choosing your words wisely can make all the difference in how people perceive you. Instead of sounding like a complainer and a whiner by saying "I hav...
Lire la suite
  163 lectures
163 lectures

Tips & Co. #540 - Ungrateful customers

Le client na pas toujours raison 1
One of the most common reasons for customers to be ungrateful is that they start to perceive that you and the people they deal with just don't care. D...
Lire la suite
  154 lectures
154 lectures

Tips & Co. #539 - Vocabulary matters

Le client na pas toujours raison 1
If your vocabulary is limited, nuance goes out the window. It’s not only about using professional jargon (every industry, trade and occupation has its...
Lire la suite
  204 lectures
204 lectures

Tips & Co. #538 - Have an unresponsive coworker?

Le client na pas toujours raison 1
Try this five steps approach: 1. Examine your attitude - Start with the assumption that your coworker actually does care about doing a good job but th...
Lire la suite
  168 lectures
168 lectures

Tips & Co. #537 - Autopilot mode

Le client na pas toujours raison 1
In our work environment we are constantly submerged by information, solicitations, requests (pop-ups, interruptions, ringers, bips...)   muc...
Lire la suite
  153 lectures
153 lectures

Tips & Co. #536 - Turn the Situation Around

Le client na pas toujours raison 1
When a client is aggressive, a colleague disrespectful or your boss is being rude - don’t take it personally too quickly. Instead of thinking: “Why is...
Lire la suite
  167 lectures
167 lectures

Tips & Co. #535 - Stop and Listen

Le client na pas toujours raison 1
Most of us often face the same complaints or issues, day after day – we therefore tend to stop listening and to begin offering solutions.  But th...
Lire la suite
  185 lectures
185 lectures

Tips & Co. #534 - Measuring Daily Success

Le client na pas toujours raison 1
Start measuring your success in time management – not in your daily level of busyness but in identifying the important tasks which were accomplished a...
Lire la suite
  179 lectures
179 lectures

Tips & Co. #533 - You Might Have Gone Through This

Le client na pas toujours raison 1
Did you know that 80% of presented psychological harassment complaints at the workplace don’t meet essential criteria?  It’s a sign of an issue i...
Lire la suite
  184 lectures
184 lectures

Tips & Co. #532 - The importance of humility

Le client na pas toujours raison 1
Research shows that humility helps build trust with colleagues. By admitting doubt or error and acknowledging mistakes, we are seen as trustworthy and...
Lire la suite
  186 lectures
186 lectures

Tips & Co. #531 - E-Manners

Le client na pas toujours raison 1
Don’t answer a telephone call with an e-mail. Or an e-mail with a text message. Or a text with a social network message. In the communication hierarch...
Lire la suite
  179 lectures
179 lectures

Tips & Co. #530 - What About the Easy Customers?

Le client na pas toujours raison 1
We all have difficult customers, and we usually invest our best efforts (time, patience, energy, emotions, etc.) with them.  And the easy, friend...
Lire la suite
  201 lectures
201 lectures

Tips & Co. #529 - Under-promise and over-deliver

Le client na pas toujours raison 1
One of the most effective rules you can use is to set realistic and sustainable deadlines. In other words, you should overestimate the time you need t...
Lire la suite
  209 lectures
209 lectures

Tips & Co. #528 - The real relationship

Le client na pas toujours raison 1
Give importance to the « real » professional relationship. Pay attention to the individual (client, colleague, etc.) who’s in front of you, by concent...
Lire la suite
  187 lectures
187 lectures
    Précédent    
1 2 3 4 5 6 7 8 9 10

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

Prêt à passer à l’action?

Contactez-nous pour planifier votre formation