Organisme Formateur agréé par Emploi-Québec - Agrément # 0057911

Savoir-Agir@Work

Tips & Co. #542 - Creative Réflexion

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During waiting periods, take this opportunity to do some creative thinking. This practice will help you to be innovative in problem-solving, planning ...
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  263 lectures
263 lectures

Tips & Co. #541 - Choosing Your Words

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Choosing your words wisely can make all the difference in how people perceive you. Instead of sounding like a complainer and a whiner by saying "I hav...
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  144 lectures
144 lectures

Tips & Co. #540 - Ungrateful customers

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One of the most common reasons for customers to be ungrateful is that they start to perceive that you and the people they deal with just don't care. D...
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  141 lectures
141 lectures

Tips & Co. #539 - Vocabulary matters

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If your vocabulary is limited, nuance goes out the window. It’s not only about using professional jargon (every industry, trade and occupation has its...
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  193 lectures
193 lectures

Tips & Co. #538 - Have an unresponsive coworker?

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Try this five steps approach: 1. Examine your attitude - Start with the assumption that your coworker actually does care about doing a good job but th...
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  157 lectures
157 lectures

Tips & Co. #537 - Autopilot mode

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In our work environment we are constantly submerged by information, solicitations, requests (pop-ups, interruptions, ringers, bips...)   muc...
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  144 lectures
144 lectures

Tips & Co. #536 - Turn the Situation Around

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When a client is aggressive, a colleague disrespectful or your boss is being rude - don’t take it personally too quickly. Instead of thinking: “Why is...
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  156 lectures
156 lectures

Tips & Co. #535 - Stop and Listen

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Most of us often face the same complaints or issues, day after day – we therefore tend to stop listening and to begin offering solutions.  But th...
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  174 lectures
174 lectures

Tips & Co. #534 - Measuring Daily Success

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Start measuring your success in time management – not in your daily level of busyness but in identifying the important tasks which were accomplished a...
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  169 lectures
169 lectures

Tips & Co. #533 - You Might Have Gone Through This

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Did you know that 80% of presented psychological harassment complaints at the workplace don’t meet essential criteria?  It’s a sign of an issue i...
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  173 lectures
173 lectures

Tips & Co. #532 - The importance of humility

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Research shows that humility helps build trust with colleagues. By admitting doubt or error and acknowledging mistakes, we are seen as trustworthy and...
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  175 lectures
175 lectures

Tips & Co. #531 - E-Manners

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Don’t answer a telephone call with an e-mail. Or an e-mail with a text message. Or a text with a social network message. In the communication hierarch...
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  167 lectures
167 lectures

Tips & Co. #530 - What About the Easy Customers?

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We all have difficult customers, and we usually invest our best efforts (time, patience, energy, emotions, etc.) with them.  And the easy, friend...
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  192 lectures
192 lectures

Tips & Co. #529 - Under-promise and over-deliver

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One of the most effective rules you can use is to set realistic and sustainable deadlines. In other words, you should overestimate the time you need t...
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  193 lectures
193 lectures

Tips & Co. #528 - The real relationship

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Give importance to the « real » professional relationship. Pay attention to the individual (client, colleague, etc.) who’s in front of you, by concent...
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  175 lectures
175 lectures

Tips & Co. #527 - Change

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When there’s a change in your team or your organization, you face two choices: You can fight with the person responsible for implementing the change, ...
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  186 lectures
186 lectures

Tips & Co. #526 - The Quality of our Interactions

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The quality of our social interactions, be they professional or personal, greatly determine the quality and efficiency of a team, a network, an organi...
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  183 lectures
183 lectures

Tips & Co. #525 - Accepting

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Customer service implies accepting others as they are and not how you would like them to be.
  205 lectures
205 lectures

Tips & Co. #524 - Prioritize

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Say yes to every request and you will soon be buried in work. Don’t try to please everyone. Set priorities and plan. Estimate how long each task will ...
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  216 lectures
216 lectures

Tips & Co. #523 - Problem solving

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When you run into a problem, try to think of at least two possible solutions before you take that to your boss. Don’t cultivate a reputation for being...
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  207 lectures
207 lectures

Tips & Co. #522 - Learning to say “no”

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Learning to say “no” is one of the Golden Rules of time management. In 80% of all cases, you won’t need to say “no.” Offer a “conditional yes” instead...
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  184 lectures
184 lectures

Tips & Co. #521 - Email conversation... or not?

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E-Mail is a great tool, however, when you have sensitive or important matters to discuss, communicate orally instead of electronically. Hiding behind ...
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  250 lectures
250 lectures

Tips & Co. #520 - Who are your customers?

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Who are your customers? Your customers are people who buy, but they can also be those who simply benefit from your efforts. These customers may be pay...
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  204 lectures
204 lectures

Tips & Co. #519 - Celebrate your victories and reframe your defeats

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It’s the end of the year, good or bad, satisfying or disappointing, it’s time to take a look back over the past year. Being resilient means being able...
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  239 lectures
239 lectures

Tips & Co. #518 - What to do in an intercultural challenge situation

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You are in a situation where exchanging with your interlocutor is an INTERCULTURAL CHALLENGE? Do this … • Define the facts, not your perception of the...
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  516 lectures
516 lectures

Tips & Co. #517 - Moving from values to principles

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Values are formulated in principles to frame and encourage ideal behaviour. Principles are rules derived from values. For example, honesty is a value ...
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  223 lectures
Mots-clés :
223 lectures

Tips & Co. #516 - Do you complain too much?

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Research links poor stress prediction and the inability to gauge your own potential coping resources to the tendency to complain. University of Alabam...
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  402 lectures
Mots-clés :
402 lectures

Tips & Co. #515 - Always use positive language

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Positive language is a great way to avoid accidental conflicts sprung from miscommunication. While the change is subtle, the effects are drastic. Say ...
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  212 lectures
Mots-clés :
212 lectures

Tips & Co. #514 - Maximizing Productivity Through Improved Focus

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Have you noticed how easily children can become absorbed in what they’re doing? For most of us, however, it can be something of a challenge. But some ...
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  326 lectures
326 lectures

Tips & Co. #513 - If you choose confrontation in the face of incivility

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C.Porath, Associate Professor of Management at the University of Georgetown suggests: If you need to confront a colleague who has been incorrect, ask ...
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  216 lectures
Mots-clés :
216 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

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Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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