When a customer thanks you for your service, avoid answering “No problem” …
Even if your intention is good, some customers may be offended.
They may wonder why there would be a problem if the task is simply part of your job. Are you suggesting that your customers could potentially be a nuisance or inconvenience?
Here are some alternatives for a good exchange of appreciation:
• “At your service.”
• “You’re very welcome.”
• “My pleasure.”
• “Glad I could help.”
Words are important!
Choose them carefully, especially when answering a “Thank you”.