It's just about impossible to convince a customer that he's wrong. To argue until the customer says, "I was wrong and I will change my mind." It is more effective to help the customer make a new decision, based on new options and a new perspective.
It's just about impossible to convince a customer that he's wrong. To argue until the customer says, "I was wrong and I will change my mind." It is more effective to help the customer make a new decision, based on new options and a new perspective.