You may have noticed that emails often involve misrepresentation, or misinterpretation?

One of the reasons for this is that we don’t ensure understanding in emails. This process is delayed or does not exist because an email is sent and there is no real-time dialogue – it is a one-way communication.

In the case of emails, the distortions are systematic and have been studied. Studies show that people tend to interpret positive emails as somewhat neutral and neutral emails as more negative.