Tips & Co. #453 - When the client is wrong

Sometimes you need to take a stand, but not as often as you think. An old saying says, "The world is divided into people who think they are right."
Resist the urge to prove them wrong – their egos won’t need so much defending, they’ll be willing to listen more, and fewer disputes will occur.
Trucs & Astuces #454 - La technique du sandwich
Trucs & Astuces #453 - Lorsque le client a tort

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