Tips & Co. #459 - Customer service etiquette

Following customer service etiquette allows us to gain trust from the clientele and increase the comfort level between the customers and the service representative.
Here are a few guidelines:
  • Treat internal and external calls the same way.
  • Personalize calls by mentioning your interlocutor’s name a few times during the conversation.
  • Use a more formal language, unless you’re very familiar with the interlocutor.
  • Don’t ever correct the pronunciation or vocabulary of your interlocutor.
  • Respect the chosen language of your interlocutor, even if he is having hard time.
Trucs & Astuces #460 - Messages incendiaires
Trucs & Astuces #459 - L’étiquette du service à la...

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