Following customer service etiquette allows us to gain trust from the clientele and increase the comfort level between the customers and the service representative.
Here are a few guidelines:
- Treat internal and external calls the same way.
- Personalize calls by mentioning your interlocutor’s name a few times during the conversation.
- Use a more formal language, unless you’re very familiar with the interlocutor.
- Don’t ever correct the pronunciation or vocabulary of your interlocutor.
- Respect the chosen language of your interlocutor, even if he is having hard time.