Tips & Co. #91- When Customers are Wrong

Sometimes you need to take a stand. But not as often as you think. An old saying says, "The world is divided into people who think they are right." Resist the urge to prove they are wrong – their egos won’t need so much defending, they’ll be willing to listen more and fewer disputes will occur.

Trucs & Astuces #92 - Épargnez votre vue
Trucs & Astuces #91 - Lorsque le client a tort

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