Tips & Co. #366 - When in Doubt - Ask for Help


When you do not understand something, or do not see something the same way as the person you are talking to, ask the person to explain. This is probab...
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  1330 lectures
1330 lectures

Tips & Co. #360 - Rudeness can take many forms


Rudeness is generally defined as a display of disrespect, a breaking of social norms or expectations, a breach of etiquette, or ignoring "accepted" be...
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  1364 lectures
1364 lectures

Tips & Co. #341 - What is a Culture of Care in customer service?


A culture of care and service is created by instigating people to inspire each other and encouraging leadership within. Where people believe in what t...
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  1285 lectures
1285 lectures