Tips & Co. #261- Dealing with difficult people

 

Next time you are faced with a difficult person and have not succeeded in dealing with it effectively – step back and do a post-mortem.

Imagine you are the experienced, successful and wise future version of yourself. From that perspective, examine the situation and write down some words of advice for yourself today:

Next time I am dealing with a similar customer…

* The first steps I you need to take are ….

* The words and the attitudes I need to express are …

* The benefits of doing it differently are …

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  1948 lectures
1948 lectures