When a customer thanks you for your service, avoid answering “No problem” …

Even if your intention is good, some customers may be offended.

They may wonder why there would be a problem if the task is simply part of your job. Are you suggesting that your customers could potentially be a nuisance or inconvenience?

Here are some alternatives for a good exchange of appreciation:

• “At your service.”

• “You’re very welcome.”

• “My pleasure.”

• “Glad I could help.”

Words are important!

Choose them carefully, especially when answering a “Thank you”.