Tips & Co. #456 - How to redirect and redefine an interruption

The best way to deal with an interruption is by deflecting and redefining it.
(1) Rephrase what the person said, using your own words: «We need to get together to discuss the meeting.»
(2) Then redefine that requirement in a way that favours your schedule: «I will be available today after 3:30pm and from 10 am until 12:00 every other day this week. Why don’t you tell me what 30-minute block of time would work best with your schedule? E-mail me this afternoon and I will respond by the end of the day so we can confirm our engagement.»
Trucs & Astuces #457 - Appel en attente
Trucs & Astuces #456 - Comment réorienter et redéf...

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