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Tips & Co. #438 - Change perspective

Tips & Co. (anglais)
899 lectures
Don’t take complaints personally; process them professionally!
The client is not angry at you; you are rarely directly concerned. He is angry at a situation.
You are, however, the person who can solve the problem and he is turning to you. 
Trucs & Astuces #439 - Choisir son canal de commun...
Trucs & Astuces #438 - Changez de perspective

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Solutions & Co.

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