Obviously, you can prove your point, and even have the last word. Maybe you’re even in the right.
However, right or wrong, your efforts will be in vain: It is impossible to win an argument with a client.
Your goal is to acquire, retain and grow a loyal customer base, not be right.
If you win the argument, you risk damaging the relationship with the client.
Whether your organization is private or public, this is always a LOSING outcome for YOU.
The customer is not always right …
But they’re still the customer.
We must find a fair solution to respond to their requests while respecting the needs of the organization!
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