When a customer thanks you for your services, avoid responding with “no problem” or “no worries”. Although your intention is good, some customers may get offended. They may wonder why there would be a problem if the task is simply part of your job? Are you implying the customers need could potentially be a hassle or an inconvenience?
Here are a few alternatives for a successful exchange of appreciation:
- • “You’re very welcome.”
- • “It’s my pleasure.”
- • “I’m happy to help.”
Words matter. Choose them carefully, especially when acknowledging a “thank you.”