Who are your customers? Your customers are people who buy, but they can also be those who simply benefit from your efforts. These customers may be paying customers or internal co-workers. Everyone who works has customers.
Without external customers there would be no sales, no business and no works.
Without internal customers there would be no product or service to sell. Internal customers require the same attention that external customers demand. It is easy for internal individuals or groups who are totally isolated from the external customers to forget how their work affects the external customer. However, all interactions eventually influence the external customer.
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« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »
Ville de Québec
« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »
Xavier Aymé, Chef des opérations | Mercator Canada Inc.
