Tips & Co. #244 - Patience - a customer service skill that matters

Patience is not only a virtue; it is a necessary skill in order to deliver excellent service.

If you deal with customers on a daily basis, be sure to stay patient when they come to you confused or frustrated. Be sure to take the time to truly figure out what they want, to understand their problems and needs.

But patience shouldn't be used as an excuse for apathetic service either.

Trucs & Astuces #245 - L’éthique de travail
Trucs & Astuces #244 - La patience – une habileté ...

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