Tips & Co. #183 - To be ready for customer contact

To be ready for customer contact is the step preceding any contact with a customer.  The step where you must be ready psychologically , emotionally and  materially.   It is a preparation that must be done consciously rather than to get in touch with the customer in autopilot mode.

Trucs & Astuces #183 - Être prêt pour le contact c...
Trucs & Astuces #182 - Gagner la confiance

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