Tips & Co. #105 - Turn the Situation Around

When a client is aggressive, a colleague disrespectful or your boss is being rude - don’t take it personally too quickly. Instead of thinking: “Why is he/she doing this to me?”, try to say “Let me understand why you believe this or want that.” Then, listen to the answer. Be curious instead of furious!

Trucs & Astuces #106 - Choisir ses mots
Trucs & Astuces #105 - Renversez la situation

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