The distinction between "Loving your work" and "Loving working." "I love my work" refers to enjoying the activity and the work itself. "I love to work...
It is estimated that an adult makes approximately 35,000 decisions a day. That doesn’t leave much headspace for the rest of our day-to-day existence. ...
There will always be obstacles (Challenges, deadlines, limited resources, and people working against you), and there will always be opportunities (New...
Master the art of public speaking by acquiring more self-confidence. There is no miracle, it is important to prepare yourself in advance. The more you...
Never make a client wait for long without explaining your process and the reason for the delay. When you get back to him, always thank him for his pat...
A single person with a poor attitude – someone who is chronically negative – can destroy the morale of an entire team if left unchecked. If that perso...
There are usually three versions of a story or of a contentious situation: yours, the others and reality. By readying yourself to see all sides of a s...
Following customer service etiquette allows us to gain trust from the clientele and increase the comfort level between the customers and the service r...
Blaming is often a natural response when things go wrong. The biggest disappointment is that it doesn’t work. Nothing is as professional as the abilit...
« He who speaks sows, he who listens reaps.” This Japanese saying reminds us of the importance of practicing active listening. The key element of good...
During waiting periods, take this opportunity to do some creative thinking. This practice will help you to be innovative in problem-solving, planning ...
Choosing your words wisely can make all the difference in how people perceive you. Instead of sounding like a complainer and a whiner by saying "I hav...
One of the most common reasons for customers to be ungrateful is that they start to perceive that you and the people they deal with just don't care. D...
If your vocabulary is limited, nuance goes out the window. It’s not only about using professional jargon (every industry, trade and occupation has its...
Try this five steps approach: 1. Examine your attitude - Start with the assumption that your coworker actually does care about doing a good job but th...
When a client is aggressive, a colleague disrespectful or your boss is being rude - don’t take it personally too quickly. Instead of thinking: “Why is...
Start measuring your success in time management – not in your daily level of busyness but in identifying the important tasks which were accomplished a...
Research shows that humility helps build trust with colleagues. By admitting doubt or error and acknowledging mistakes, we are seen as trustworthy and...
Don’t answer a telephone call with an e-mail. Or an e-mail with a text message. Or a text with a social network message. In the communication hierarch...
One of the most effective rules you can use is to set realistic and sustainable deadlines. In other words, you should overestimate the time you need t...
Give importance to the « real » professional relationship. Pay attention to the individual (client, colleague, etc.) who’s in front of you, by concent...