1113 lectures
1113 lectures
We are very ambivalent about change…
We constantly demand that our environment changes.
But as soon as the same environment asks us to change…
… We "resist",
… Our defense mechanisms are triggered,
… We argue to maintain the status quo.
We are used to our "routines" and find it difficult to change them.
This change imposes stress on us, reviving the feeling of insecurity deep in the reptilian brain, which forces us to mobilize our forces to counter threats and ensure our survival.
This change forces us to …
… find another way of doing things,
... to adapt,
… to adopt new circumstances and conditions.
But its appropriation is above all a matter of individual progress!
The same change can cause very different reactions from one individual to another, depending on how they perceive the change.
A Buddhist proverb says: "Pain is inevitable, but suffering is optional. "
This situation is certainly painful, but it is up to us to decide if we will suffer from it or not!
Be tactful – Avoid being blunt. Say "I'm sorry" if you intentionally or unintentionally hurt someone. Sometimes we are rude or grumpy when we are tired, rushed or having a bad day, and then when we realize we have made a mistake, we are too embarrassed to apologize and we just continue on as though nothing has happened. Don't do that. Take a moment to own up and make verbal amends. Don’t mock or belittle colleagues, nor tell offensive jokes that sting.
« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »
Ville de Québec
« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »
Xavier Aymé, Chef des opérations | Mercator Canada Inc.