Knowing how to take care of our team means to be in touch, to care, to consider, to take interest, to devote, to put oneself in others’ shoes, to show empathy, to demonstrate to the members of the team that they’re recognized in their individuality beyond their role, their responsibilities and their performance.
These work well when they’re momentary attention and not a sustained psychological follow-up, or worse, when they create a dependent relationship. We must not exaggerate and we must make sure that this care does not absorb the team’s energy.
All team members can offer care and can receive it – the given attention circulates with fluidity. It doesn’t follow hierarchy and allows to give and to receive simultaneously.
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« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »
Ville de Québec
« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »
Xavier Aymé, Chef des opérations | Mercator Canada Inc.
